I've never run a Charmilles, but know many people who have, and like them very much. They're known for quality machines. They have recently (a year ago?) become part of the George Fisher Group (Agie, Micron, Bostomatic, System 3R, and formerly, Elox, and MecaTool), and more recently, it is now Agie/Charmilles.
It is yet to be seen how well they support older machines under one brand VS another, or both. You can be confident they'll be around for a while. Another plus is there are a lot of these out there, so there is and will continue to be help from non-factory sources.
You are very wise to consider support important, based on your lack of experience. The forum is full of posts from people who bought a lower tier used machine from a private seller, and don't have manuals, schematics, technology settings, system software, and other issues that are difficult to resolve.
It sounds like yours is from a Charmilles dealer, with a factory refurbish? If this is so, it is certainly worth more than a private purchase. You can be sure it's in working condition, or will be, after they help you with the installation. 13K is not a lot of hours for an EDM. 1992 is not the most recent technology, but there are older machines than that, still running.
Do keep in mind that the newer machines have several performace advantages, but for in house work, this may not matter, at all. It's a bigger problem for people who are competeing for EDM work. It's worth noting that TechStar is taking 80's era Agie 315's and "restofying" (hey they made the word up
)them. It's because they were, and still are, incredibly accurate.
The Swiss really know how to build fine machine tools.
If you have more questions, fire away.
Cheers!
Roy Solomon