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The objective management of worker productivity is in my view, the single most neglected aspect of business today in what might be called “Western” businesses. The work ethic of the older generation has largely been replaced by “my job is my right” and “catch me (make me work) if you can”. Modern-day line managers in very many “advanced” countries have to deal with an increasingly “workers rights” environment in which in addition to running a business operation, they must give great attention to...
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