implmex
Diamond
- Joined
- Jun 23, 2002
- Location
- Vancouver BC Canada
Hi All:
I'm severely pissed this morning!!!
I just got an email (automated of course) advising me an Autodesk user account of mine has been suspended by the Autodesk contract manager.
There's a contract number but zero useful information about what this is supposed to be all about.
I paid my maintenance on my HSMWorks license so all should be good...right?????
So I go to my Autodesk account and try to find out there.
Nada...Zip...nothing; all looks in order.
So I go to the Autodesk website to try to find a way to talk to someone...No Fucking Luck there either.
I get to the customer support page and find no phone options, no email options.
I go to the page that is supposed to get me to the "proper" support resource...you guessed it, my problem doesn't appear on the list, so no joy there.
So I pick the closest sounding option and click on that.
I get three choices:
I can "Chat" with an automated robot shit fucking thingy they call "Ava"...it doesn't work.
I can send them a message from one of those drop down lists with a message field along with a bunch of other fields to fill in and I fill them in...it doesn't fucking work either...won't un-grey the "SUBMIT" button.
By this time I'm so Goddamn mad I don't even try the third option, and now I can't even remember what it is.
Autodesk, if you are monitoring this site...I fucking HATE what you're doing with your customer support.
It's awful...it's worse than awful...it's PATHETIC.
You really need to do something about this...you're starting to get a reputation.
OK, rant off...I feel MUCH better now, but I still don't know shit about what you've cancelled and you're not helping me to find out.
Here's a screen shot for those who are interested:
So finally to my question:
Do any of you out there have a contact number with a real live Autodesk HUMAN at the other end of it, preferably one a little ways up the food chain?
If so, are you willing to pass it on?
Cheers
Marcus
Implant Mechanix • Design & Innovation > HOME
www.vancouverwireedm.com
Oh yeah: I did actually try option 3 "chat with a live person" it crapped out too at first
MC
I'm severely pissed this morning!!!
I just got an email (automated of course) advising me an Autodesk user account of mine has been suspended by the Autodesk contract manager.
There's a contract number but zero useful information about what this is supposed to be all about.
I paid my maintenance on my HSMWorks license so all should be good...right?????
So I go to my Autodesk account and try to find out there.
Nada...Zip...nothing; all looks in order.
So I go to the Autodesk website to try to find a way to talk to someone...No Fucking Luck there either.
I get to the customer support page and find no phone options, no email options.
I go to the page that is supposed to get me to the "proper" support resource...you guessed it, my problem doesn't appear on the list, so no joy there.
So I pick the closest sounding option and click on that.
I get three choices:
I can "Chat" with an automated robot shit fucking thingy they call "Ava"...it doesn't work.
I can send them a message from one of those drop down lists with a message field along with a bunch of other fields to fill in and I fill them in...it doesn't fucking work either...won't un-grey the "SUBMIT" button.
By this time I'm so Goddamn mad I don't even try the third option, and now I can't even remember what it is.
Autodesk, if you are monitoring this site...I fucking HATE what you're doing with your customer support.
It's awful...it's worse than awful...it's PATHETIC.
You really need to do something about this...you're starting to get a reputation.
OK, rant off...I feel MUCH better now, but I still don't know shit about what you've cancelled and you're not helping me to find out.
Here's a screen shot for those who are interested:
So finally to my question:
Do any of you out there have a contact number with a real live Autodesk HUMAN at the other end of it, preferably one a little ways up the food chain?
If so, are you willing to pass it on?
Cheers
Marcus
Implant Mechanix • Design & Innovation > HOME
www.vancouverwireedm.com
Oh yeah: I did actually try option 3 "chat with a live person" it crapped out too at first
MC