I swapped out a 2007 Integrex that I bought new, and always had issues with it. I could fix most anything, but when help was needed from Mazak I was screwed... so I got rid of it.
In it's place I stuck a 2002 Kitamura HX400i horizontal. It came from a shop that obviously never bothered to clean anything. It was filthy, packed full of chips, spit coolant everywhere, parts were falling off, etc. But the ways were well lubed and in great shape even with 14,000 hours on the machine. Ball screws and mechanical parts were in fine shape.
I spent a couple months cleaning it, and getting the tool magazine to work properly. It had been wrecked in the past, and whoever tried to fix it didn't have a clue. A new drive amp, tool probe, and renishaw probe and lots of TLC and it's up and running. Worked flawlessly ever since.
I can't say that the Fanuc control is my favorite, but it's works very well, and is superb with a few macros. Who ever figured they could save a couple bucks and skip a full keyboard though should be shot.
Kitamura service is absolutely the best I've ever seen, or spoken to. They are prompt, knowledgeable and very willing to help. Gail Hogue at Hogue machinery is our local rep even though she is a couple states away. All I can say is she's a super lady. She shipped most parts without asking for a dime up front, and even stopped by the shop with the Kitamura VP when she was in the area to see if we needed any help. No other machine dealers have even bothered once the machines were paid for...
All this and from a company that I never bought a machine from... I'd buy another in a heartbeat.
Don't sweat the parts prices cost. They are no more than anyone else, and most issues are going to be Fanuc related, and there are far cheaper sources of repair available. I do think though that Hogue Machine got me the best price on my drive amp though. I compared several other sources and they were cheaper than most.