deckeldoctor
Stainless
- Joined
- Apr 26, 2005
- Location
- Conway,South Carolina
Hello Guys,
Please indulge me this ramble.
By my joining this forum I have made some good friends and business owners I believe.
It was never my intention to get rich from any of you (especially you tight wade Home shop guys HAHA)
Some of you have given me some business since joining this forum and for that I thank you.
I must say that with the collective talent that is here we need to form our own group company there is not too much we could not do!!
I have serviced the Deckel product line for 23 years, I do not have all the answers but I think I have seen and experienced most problems. With my back round as a machinist and tool maker and ME and robotics, automation and assoc electronics I cover a lot of areas and it all relates or complements each other. I have had several of my engineering upgrades instituted by Deckel before the DMG regime.
It was my hope that since we all have a common interest in these machines and since 95% of my business is in the US and I am a US company that I have earned some respect by helping here and in other ways that you all would give me the chance to be your go to parts/service/sales guy. In my current business service is the key!
It should mean something that you can pick up a phone and get help when you need it regardless of who you are or your stature.
In some instances I do charge for phone consultation, and I have been told by many this should be the norm. This year so far fixed 15 machines by phone. But I feel that if you buy parts and on occasion a service call I will make the money there that I give away in the form of phone help. It has always been my creed to never send anyone away unhappy with something I may have been responsible for, and I want long-term customers. I do not price gouge I try to be fair about everything I do and have a happy long-term customer.
I have never had to advertise my business since I have been in business and my business is built on my name and reputation. I believe the word on the street is I am a pretty good guy and do quality work. As you all know bad word travels faster than good word (never could understand why that is though).
I have even gone to the extent to have some parts for Deckels manufactured here in the US by some of my customers and other sources.
Yes I know some times some of my prices are a little higher for the most part they are less than my competition. You have to realize almost ever since I got into this business I have maintained an inventory of 100k - 1million in parts. Currently at about 400K in inventory.
I have taken steps to be able to compete with FPS by becoming a US rep for them. The prices I quote are exactly the price they will quote to you. I have arranged a discount from them to allow me to operate this way.
Not to long ago I quoted parts for a PM groupie from FPS and he told me that he got better prices from singer. I intern got that quote from him and bet up on the guys from FPS. FPS will for me now match Singer prices.
Doing all of this is really a big PITA, but I do it to try to offer full service for what is a great product line. I think any profit I make as small as it is at times I truly earn by providing such great service. I think the many headaches that I have save you the end users much more when you can call me and say send me this part and then you forget about every thing it takes to supply you that item.
For 6 years now I have had my own office outside Munchen, since I have now made these contacts in Germany I am no thinking of maybe closing that office. My guy still is tracking down suppliers and we buy direct from the people who supply all of the current Deckel people, in trying to keep prices down. It does still allow me to buy new DMG machines and sell them here in the US and go around DMG America for this they are not so happy. I have tried for 16 years to be the US REP for Deckel and have been the only one left threw all of the 6 changes of representation that has happened here in the US.
I am doing everything I can to help you support your machines. Heidenhain control retrofits, currently developing FAGOR control for Deckel and another I hope for the home shop guys soon to be announced.
Servo Drive retrofit is available to replace Bosch Servo
.
That is what drove me to becoming a Kunzmann rep it is truly another great machine tool. It also is the BMW or Mercedes of the machine tools. I believe in representing a quality product and providing quality service for the product. The Kunzmann fits perfectly with me since it is very similar to Deckels and Mahos. I am already a Heidenhain rep and that is one off the controls Kunzmann offers. I have the backing from Kunzmann and Heidenhain to rep them. Kunzmann has not tied my hands as far as when I need a Heidenhain part they don't care where I get the part.
I specialize in European machine tools but I will service, retrofit, and rebuild, most any machine tool.
Best Regards
Deckeldoctor
Thanks for allowing my ramblings!!
Please indulge me this ramble.
By my joining this forum I have made some good friends and business owners I believe.
It was never my intention to get rich from any of you (especially you tight wade Home shop guys HAHA)
Some of you have given me some business since joining this forum and for that I thank you.
I must say that with the collective talent that is here we need to form our own group company there is not too much we could not do!!
I have serviced the Deckel product line for 23 years, I do not have all the answers but I think I have seen and experienced most problems. With my back round as a machinist and tool maker and ME and robotics, automation and assoc electronics I cover a lot of areas and it all relates or complements each other. I have had several of my engineering upgrades instituted by Deckel before the DMG regime.
It was my hope that since we all have a common interest in these machines and since 95% of my business is in the US and I am a US company that I have earned some respect by helping here and in other ways that you all would give me the chance to be your go to parts/service/sales guy. In my current business service is the key!
It should mean something that you can pick up a phone and get help when you need it regardless of who you are or your stature.
In some instances I do charge for phone consultation, and I have been told by many this should be the norm. This year so far fixed 15 machines by phone. But I feel that if you buy parts and on occasion a service call I will make the money there that I give away in the form of phone help. It has always been my creed to never send anyone away unhappy with something I may have been responsible for, and I want long-term customers. I do not price gouge I try to be fair about everything I do and have a happy long-term customer.
I have never had to advertise my business since I have been in business and my business is built on my name and reputation. I believe the word on the street is I am a pretty good guy and do quality work. As you all know bad word travels faster than good word (never could understand why that is though).
I have even gone to the extent to have some parts for Deckels manufactured here in the US by some of my customers and other sources.
Yes I know some times some of my prices are a little higher for the most part they are less than my competition. You have to realize almost ever since I got into this business I have maintained an inventory of 100k - 1million in parts. Currently at about 400K in inventory.
I have taken steps to be able to compete with FPS by becoming a US rep for them. The prices I quote are exactly the price they will quote to you. I have arranged a discount from them to allow me to operate this way.
Not to long ago I quoted parts for a PM groupie from FPS and he told me that he got better prices from singer. I intern got that quote from him and bet up on the guys from FPS. FPS will for me now match Singer prices.
Doing all of this is really a big PITA, but I do it to try to offer full service for what is a great product line. I think any profit I make as small as it is at times I truly earn by providing such great service. I think the many headaches that I have save you the end users much more when you can call me and say send me this part and then you forget about every thing it takes to supply you that item.
For 6 years now I have had my own office outside Munchen, since I have now made these contacts in Germany I am no thinking of maybe closing that office. My guy still is tracking down suppliers and we buy direct from the people who supply all of the current Deckel people, in trying to keep prices down. It does still allow me to buy new DMG machines and sell them here in the US and go around DMG America for this they are not so happy. I have tried for 16 years to be the US REP for Deckel and have been the only one left threw all of the 6 changes of representation that has happened here in the US.
I am doing everything I can to help you support your machines. Heidenhain control retrofits, currently developing FAGOR control for Deckel and another I hope for the home shop guys soon to be announced.
Servo Drive retrofit is available to replace Bosch Servo
.
That is what drove me to becoming a Kunzmann rep it is truly another great machine tool. It also is the BMW or Mercedes of the machine tools. I believe in representing a quality product and providing quality service for the product. The Kunzmann fits perfectly with me since it is very similar to Deckels and Mahos. I am already a Heidenhain rep and that is one off the controls Kunzmann offers. I have the backing from Kunzmann and Heidenhain to rep them. Kunzmann has not tied my hands as far as when I need a Heidenhain part they don't care where I get the part.
I specialize in European machine tools but I will service, retrofit, and rebuild, most any machine tool.
Best Regards
Deckeldoctor
Thanks for allowing my ramblings!!