pmtool
Cast Iron
- Joined
- Jul 10, 2011
- Location
- Portland, OR
My hats off to DMG Mori for providing me free phone service with a knowledgeable tech helping me resurrect a nearly 20 year old machine of which I am not even the original owner. Really above and beyond what I would expect. They could very easily say deal with it on your own or charge me for a service call. In fact it would make more financial sense for them to do so, at least in the short term. Although, I am sure good service helps develop brand loyalty. A breath of fresh air with the current state of customer service most everywhere else. Did not even have to spend a second on hold waiting for someone!
