Hi,
I'm doing a Six Sigma defect reduction project with a company I just started working in as part of a distance learning course I'm doing. I'm don't have access to customer complaints as of yet and I don't feel I am in a position to contact customers to ask them directly what types of defects they are most commonly coming across when they receive our products.
I am looking for issues that people mainly come across when receiving laser cut parts. Some examples I have seen which are directly related to the laser cutting process include excess dross, sharp edges, poor quality holes, rough surfaces along the edges, parts warped due to excessive hear. Other defects include incorrect quantities, scratches on parts, missing holes. A lot of these errors appear to me to come from upstream processes so it's not typically operator error. Combination of a lot of things really and I'm trying to do some root cause analysis to improve things.
Would appreciate if anyone could give me other examples of errors on top of the above and even better how did you go about rectifying them.
Thanks.
I'm doing a Six Sigma defect reduction project with a company I just started working in as part of a distance learning course I'm doing. I'm don't have access to customer complaints as of yet and I don't feel I am in a position to contact customers to ask them directly what types of defects they are most commonly coming across when they receive our products.
I am looking for issues that people mainly come across when receiving laser cut parts. Some examples I have seen which are directly related to the laser cutting process include excess dross, sharp edges, poor quality holes, rough surfaces along the edges, parts warped due to excessive hear. Other defects include incorrect quantities, scratches on parts, missing holes. A lot of these errors appear to me to come from upstream processes so it's not typically operator error. Combination of a lot of things really and I'm trying to do some root cause analysis to improve things.
Would appreciate if anyone could give me other examples of errors on top of the above and even better how did you go about rectifying them.
Thanks.