Thread: McMaster-Carr Shipping??

I have a South Bend H10 and a couple of belts but no lacing clips. I do have a pres so I placed an order on the 7th with McMaster-Carr for
Part #6123K15 Quick-Install Clipper Conveyor Belt Lacing, Galv Stl, #4-1/2,FOR .25" To .281" Thk Belts, 12"L.
Gmatov offered to send me some if I hadn't placed the order yet. Thank you for the offer.
My Question is:
Does anyone know who McMaster-Carr ships with cause it seems to be taking forever to get here?
The 7th was a thursday and its over 14 days ago.
Has anyone else had a problem with them?
John

Usually it is order by 6:00 PM and have the delivery by 09:00 PM, about 15 hours.

I'd give them a call. They always seem to have great customer support.
Pete

I've think that here in Dallas, they use a local delivery service. Sometimes a guy will show up in a unmarked p/u and hand me the pkgd. And its always fast in about one to two days. I figure they have a big truck that runs to this area every day.

Never a problem. They ship FedEx most areas. You will probably find it's backordered. If you call it in they will tell you. If you order on-line you don't find that out.

That's why I always call 'em on the phone. I know before I hang up what's coming and when. In MD my stuff comes from NJ and I've received orders in as few as about 14hrs. I've no idea how they do it.

Once, I didn't receive part of an order; a bunch of aluminum, steel, and Delrin rounds and square in a 6' tube. They reshipped all of it, right away, no questions.

Hands down, MMC has the best and most consistent customer service of any company I deal with. When there's a critical deadline, I always open the big yellow book.

I called them several years ago for some stuff for a work project. I needed it quick so I had them ship it 2nd day. And then, same phone call, I ordered some personal stuff. No hurry, ground is fine. When I got to work the next day there was a message on my phone, my mom telling me UPS had dropped a package off at their place at 8:00.

The work stuff didn't arrive until the next day, as promised

I haven't had any trouble lately, but 2 years ago or so I'd occasionally have an online order take several days to get shipped. The guy I was working for at the time said he'd had the same trouble, and always calls them when he really needs it quick, just to be sure. Never a problem that way, and it's always the next day with ground shipping. I figure the online orders must get printed out and probably get buried if they're busy.

if it ain't there in 2 days the order is lost

My orders form MMC come UPS. They always arrive within two days, sometimes the next day.

Roger

Wow, I thought I was the only one who gets fast shipping from McMaster. I live just a couple hours from their HQ and all my stuff arrives within 24 hours by UPS at the ground rate.

Ryan

My McMaster stuff gets to me in 1 day almost always. You better check you order. Its probably lost.

I think they must ship by ICBM or something. If I order before 10AM, I sometimes have the item on my desk that afternoon.

It usually takes longer for the receiving dept. to get the package across campus than it does for McM to get it to them.

I called customer service today. The girl said there was some mstake made and the package went out with Lightning Delivery which is there local service. She appologised and set up a replacement shipment that will go tomarrow and I should have it within 3 days.
I have to clean and bolt up the headstock on the Lathe today. Hopefully I can do some shaving and cut chips on wednesday night.
Thanks
John

I have been to McM in Atlanta for Will-Call.

I've only seen the "boxing" part of the operation, as plastic tubs come rolling down on gravity roller conveyors from three stories of "mezzanine" for lack of a better word.

You can't see the people picking the parts, but down below is a flurry of activity, probably 40 people in constant action.

People make boxes (fold from flat and tape the bottom), machines make those little clear plastic "air pillows", others box the items.

All the boxes go thru a machine that tapes the top of the box...can't recall where the UPS label is affixed.

But, the finished boxes are all conveyed into and loaded directly onto UPS semi-truck trailers, I suppose pre-sorted in a fashion that UPS approves, which probably makes delivery just that much faster.

McMaster is very serious about making money, because they want to be the people you can depend on to keep your own operation running. They have an incredibly wide variety of stuff in-stock and get it to you quickly with probably 1 exception in 1000.

When I order from them, I have it in about an hour. I just go pick it up.

I love McMaster.

Their website is leaps and bounds above anyone elses, and they tend to stock high-quality parts that are usually made in the USA. I have all my orders within 18 hours of placing them (and I can place them up till 6PM), and it's only a couple times a year that I have a problem with an order lost or contents lost. And they have cheaper shipping rates than MSC.

When I was a kid we had catalogs from a company called "Hopper" at the shop. Big catalogs, like Grainger/McMaster. But it seemed like they never had what we wanted in stock.

My uncle drew up a cartoon with a huge store front with a "Hopper" sign on it, and a rear view showing it was just a false wall with a bunch of phone booths behind it. I don't remember if he mailed it to them, or gave it to their sales rep, but they supposedly got pissed off and quit sending us catalogs. I've haven't heard anything of them since.

Hello,

Let McMaster know about your order. Something went wrong with the shipping part. In over twenty years I've never had a shipping problem their fault. They will fix it quick.

After two days I know it's lost. Most of the time, if I order by 10:00am, we're bolting the stuff together around 4:00pm. Next day at the worst.

Hell, somedays I can't return phone calls as quick as they send stuff. Most amazing is how often what I need is here at the Atlanta location, and gets here quickest.

The most dangerous thing here is getting to where you assume they'll have whatever it is you need, and ship it pronto.

One other trick: If it's after business hours local time, it's better to wait until tomorrow to order. I've called in the evening and wound up discovering I was talking to California, and they were going to ship from there. That won't help it get here quick.

Rob

I think McMaster-Carr is great. I order from them all the time, and never had a problem that was their fault.

Several months ago I placed an order via the website. A couple of hours later I realized I had made a mistake and called them to change the order. It was already gone, out the door

Leigh

I also think McMaster-Carr is great. I look to them first for my supplies. Even if their prices are not the cheapest, the difference in shipping makes them the best buy. If I order early in the morning (before 7) I usually have my goods the next day.

I don't know how they do it so consistently.

They also tend to stock good quality items. Their web site should be the model others follow.

Mike