Need help contacting RDG Tools, UK
Just on the off-chance someone here has (say) a live email address for a live person (preferably high up the pecking order) at RDG Tools, UK
I ordered some stuff from them in December. I never received a confirmation email from them, but I did get an acknowledgement from PayPal.
I didn't try to chase RDG up at the time because the Xmas break intervened.
The consignment was shipped, but without documentation (ie no invoice, no values, no countr(ies) of Origin info.
Consequently it has languished in Customs in Auckland to this day (the other island from me) and it took some time and many toll calls before I was able to track it down.
I'm getting nowhere trying to get a response from RDG, and neither is the shipping agent (who charge me an administration fee)
It can't clear Customs without this information.
Included in the consignment is a small rotary table, which I need for a job which won't go on my big one. (Uses up too much of the working height in my mill)
Apologies for trespassing on the goodwill of the forum with this little problem, but any help would be much appreciated.
(Cross-posting warning - I'm posting this also on the MyMyford group).
"Up the pecking order" - hmm - seemed to me to be run by 3 or four guys out of a small shop (yes - one with windows in the center of a small town). Seemed to be fairly informal.
They even use aol - email@example.com.
I liked their stuff. They even travel to India and China to check out their suppliers.
From a November, 2006 Email:
35 WEST END
TEL 00 (44) 1422 845222
FAX 00 (44) 1422 846111
I ordered a packet of tooling and they had it in the USA in one day for a low shipping fee. But then customs held it up for ten days while I had to provide more information so they could sock me with a big duty charge. Then I had to return most of the stuff because it was to a UK standard instead of the USA standard. I did not get the duty back.
Thanks for that, I've despatched one flea to one ear.
Chris, interesting inside info, could come in useful too.
Thanks in anticipation of any and all futher leads, I'll cancel the request as soon as I get some action.
I used to buy a lot of tooling privately off Mrs Dickinson on Ebay.Everything was ok but slow delivery.I called the shop to buy a cheap chinese vise I needed in a hurry,paid for it by card,paid extra for next day delivery,then waited nearly two weeks for it to turn up.I called them every day and they always responded with "I`ll look into it and call you back".They never ever did.They are less than two hundred miles from me.At the end up I had major words with them and got my card refunded,but I won`t buy anything from them again.
I'm about 6 miles from Hebden Bridge, it's very quaint, my wife calls it " Knit your own Muesili land", very old time hippy-ish, maybe that explains the service. I've been in the shop but never bought anything, seems a bit expensive to me. As somebody else said it's right on the main road, looks like a sweet shop but it's full of small machines and engineers hand tools.
I bought several items from them on ebay very satisfactorily, but then they sent me a tailstock die holder different from the one in the illustration. No response to my emails over many weeks, so I gave them negative feedback (I was more naive about feedback than I am now). That got them excited and the result was I was given negative feedback in response and banned from their site. So they are a bit of a gamble. It could be worth phoning them, international calls are so cheap these days and it is more difficult for them to ignore the telephone.
- Mike -
Thanks for the further responses, good people.
I am now in contact with them by email, and to my dismay, it's actually got worse as a result.
I'll post and explain if and when I've regained a sense of proportion and fairness. Right now I'm frankly spewing.
Suffice to say you can tell a lot more about an organisation (or a person) from how they respond when things go pear-shaped than from the trouble-free interactions.
and on that topic: HelEx- that's a really unhappy story, my sympathies.
Have you heard that eBay have moved to close the possibility of such retaliatory strikes by vendors, by not displaying negative feedbacks regarding buyers?
I suppose they've thought about it long and hard, and it certainly addresses a very unsatisfactory aspect of the feedback mechanism, but looked at from the other end it's a bit unfortunate for bona fide vendors who get screwed around by vexatious buyers.
I have always worked on the premise that if I am an Ebay seller and the buyer pays promptly,I give him positive feedback.When I`m the purchaser and pay promptly,I expect the seller to give me positive feedback,and if the goods appear and are as described I will give the seller positive feedback.I`m finding more and more that sellers are telling me if I give them positive f/back they will do the same for me.In that case I do not leave feedback,even when they email me and ask for it.It`s just another thing that really annoys me.
Troup, If you want to PM or e-mail the details I'll be happy to give them call and try and help sort things out if this will help.