projectnut
Stainless
- Joined
- Mar 4, 2006
- Location
- Wisconsin
Has anyone else had problems staying connected to the online version of the McMaster-Carr catalog? Yesterday I was doing some research on fasteners trying of make an order. Before I could complete the research a message came on the screen indicating that I was being disconnected from the site for a period of one hour. Apparently I had stayed on the site longer than allowed and was being disconnected "to protect sensitive information". Fortunately the 1 hour disconnect time period ended before the 2:30 PM (CST) deadline for next day delivery passed.
In all the years I've been doing business with this company this is the first time I've been disconnected for any reason. Today when I wrote them asking for a printed version of the catalog to avoid further problems I was denied. I was rather referred to using an app for I phones or tablets. I have no idea if accessing the online catalog via phone or tablet will also have time limits. I do know I would much prefer to use my computer with the larger screen and keyboard than trying to read the catalog and try to make an order from my phone. I would be interested in knowing if anyone else has had similar experiences.
In all the years I've been doing business with this company this is the first time I've been disconnected for any reason. Today when I wrote them asking for a printed version of the catalog to avoid further problems I was denied. I was rather referred to using an app for I phones or tablets. I have no idea if accessing the online catalog via phone or tablet will also have time limits. I do know I would much prefer to use my computer with the larger screen and keyboard than trying to read the catalog and try to make an order from my phone. I would be interested in knowing if anyone else has had similar experiences.