nitrousmudbogger
Aluminum
- Joined
- Feb 12, 2013
- Location
- Belgrade, MT
We purchased an EC400 Pallet Pool last spring a year ago new. We have had nothing but problems. Pallet changer door problems, tool changer door brackets fell off allowing arm to smash into the lower door, tools stick in the spindle if run for more than 30 minutes (you have to pound them out with a dead blow) every alarm you can think of, probe quit on Y, then X, they reflashed ecu three times, screen goes to sleep with no way to wake back up have to shut machine off, more chips go into the coolant tank than the conveyor making someone clean chip trap out every pallet, power up restart would change to tool one but sit for hours thinking about it preventing you from powering up and restarting (parameters had to be changed eliminate switching to tool 1), chips in coolant nozzles and lines need to be cleaned every 20-30hrs or no coolant flow, high pressure pump periodically does not work (welded tools, no coolant), low pressure pump sounds like a hydraulic motor periodically, chip augers had to be replaced(steel was wound backwards), I could keep going for another hour or two but im sure I lost most people by now.
How in the hell do you get Haas to take back a lemon that has had 14 service calls, and hundreds of hours of fixing? Corporate tells me oh we will talk about it and get back to you when hell freezes over, local salesman says we will take care of it. Weeks then months go by with NOTHING!
They wont even let me talk to management at corporate. Im am the person stuck with having to complain on a forum to hopefully get their attention, so frustrated I could cry. Oh and it case you wonder we currently have about 400 hours on the machine in one YEAR.
How in the hell do you get Haas to take back a lemon that has had 14 service calls, and hundreds of hours of fixing? Corporate tells me oh we will talk about it and get back to you when hell freezes over, local salesman says we will take care of it. Weeks then months go by with NOTHING!
They wont even let me talk to management at corporate. Im am the person stuck with having to complain on a forum to hopefully get their attention, so frustrated I could cry. Oh and it case you wonder we currently have about 400 hours on the machine in one YEAR.