Got a question, we bought a used Haas VF3 with probing. I had haas come out and check the machine. they said it needed the new update for the controller. I said ok do it, well now everytime i switch programs i get an alarm with program integ. the haas service man said ahhh no big deal just hit the reset button, i kinda looked at him and thought you kidding me? so then when i was also having there applications guy here teaching us on the probing system, everything seemed ok. but when i run a program and want to check within the program the tool length and diameter after each use to update with any wear, the tool probe will just keep coming down and bump the tool probe and give me the tool probe open error. it does come down normal when i do the first setup to do the legth and diameter to set the tool first time.
And i know everyone is going to say call haas back well i did and still after 2 weeks after the last call still nothing. I was hesitant on buying haas agian and this really sinks it for me that there service is just not there anymore. I have talked to our rep and still nothing, i have stopped calling them cause i see no reason because nothing happens. But yet i have a friggin bill for when that they want me to pay when they came out for this job, i keep telling them that the machine is not running correct since they did the update and i want it fixed before i pay.
well that put a burr up the service guys a$$ and he calls me to ask me what the heck and next time to make sure that he knows about this before it goes to billing, i told him that i called him and also called the rep about the problem but i guess he forgot, he must have gottin in trouble and didnt like it, well i am sorry my machine is running but is a hassle that i have to hit the reset button all the time.
i understand that i might be programming the probe wrong but when i ask the apps guy he says it should work, well come out and show me and i will pay extra if it is my fault, but if it is on the machine side then i am not going to pay for the mess up.
anyone have similar problems with the probing?
Helmut
And i know everyone is going to say call haas back well i did and still after 2 weeks after the last call still nothing. I was hesitant on buying haas agian and this really sinks it for me that there service is just not there anymore. I have talked to our rep and still nothing, i have stopped calling them cause i see no reason because nothing happens. But yet i have a friggin bill for when that they want me to pay when they came out for this job, i keep telling them that the machine is not running correct since they did the update and i want it fixed before i pay.
well that put a burr up the service guys a$$ and he calls me to ask me what the heck and next time to make sure that he knows about this before it goes to billing, i told him that i called him and also called the rep about the problem but i guess he forgot, he must have gottin in trouble and didnt like it, well i am sorry my machine is running but is a hassle that i have to hit the reset button all the time.
i understand that i might be programming the probe wrong but when i ask the apps guy he says it should work, well come out and show me and i will pay extra if it is my fault, but if it is on the machine side then i am not going to pay for the mess up.
anyone have similar problems with the probing?
Helmut