Mine was just making a racket.
I had them come down and diagnosis, said it was a bad gearbox.
I thought about doing the job myself, pull the box, open and try to figure the problem out here. I've been in enough boxs to feel confident I could get it going. I have spoke with someone who repaired them and said they where fairly straight forward, but cannot recall who or where. My guess a bad bearing and worn gears. But then the logical side saw I didn't have the time to work on it myself or keep the machine offline to gather parts, gears if they needed to be made etc. So I opted for a new and have installed. Ran the machine up to the night before they where supposed to get started. Figured I be back online the day after.
Now I am kicking myself as its offline for three days working on the 4th. If they don't get it going today with the weekend that will be 5, 6 and Monday makes 7 days down. Now I'm trying to see if I should kick myself harder for not going in myself.