I thought it strange, but some friends didn't. What do you think?
I bought a hand drilling machine from Shanghai for getting stone core. From its website, I guess it is a good company with good reputation, better quality and after-sales service. But the machine arrived yestersay with broken carton. The heavy machine didn't packed with wood, even without any foam protection. What surprised me is not only the broken package but the company's response and my partner's opinion.
We refused accepting the machine, took photos and sent the pictures to the seller. It seems it's common to this seller because the sales immediately admited that it was seller's liability, but she required us to unpack it to check for part damages. Obviously, If I unpack the machine, there would not any liability of transpotation, and I doubt about the seller's verbal promise for damaged part replacement. The sales person's words and tone told me she didn't any fault because the company sell in this way for nearly 10 years. I didn't win in the verbal battle.
I talked to my partner and suggested retern it back to Shanghai. My experienced partner told me it would be meaningless. The seller would repack the same machine then resent. We couldn't get any but being hang up. At last, my partner phoned the sales for a written promise.
On the phone, the sales repeated several times about it's business years that made my partner upset. He told the sales to learn the National Standard for machine packing, that has to include preventing from shock, water that is irrelevant to the business years.
At last, we got the written promise and unpacked the machine. Not sure if there will be problems caused by the abnormally transportation.
I bought a hand drilling machine from Shanghai for getting stone core. From its website, I guess it is a good company with good reputation, better quality and after-sales service. But the machine arrived yestersay with broken carton. The heavy machine didn't packed with wood, even without any foam protection. What surprised me is not only the broken package but the company's response and my partner's opinion.
We refused accepting the machine, took photos and sent the pictures to the seller. It seems it's common to this seller because the sales immediately admited that it was seller's liability, but she required us to unpack it to check for part damages. Obviously, If I unpack the machine, there would not any liability of transpotation, and I doubt about the seller's verbal promise for damaged part replacement. The sales person's words and tone told me she didn't any fault because the company sell in this way for nearly 10 years. I didn't win in the verbal battle.
I talked to my partner and suggested retern it back to Shanghai. My experienced partner told me it would be meaningless. The seller would repack the same machine then resent. We couldn't get any but being hang up. At last, my partner phoned the sales for a written promise.
On the phone, the sales repeated several times about it's business years that made my partner upset. He told the sales to learn the National Standard for machine packing, that has to include preventing from shock, water that is irrelevant to the business years.
At last, we got the written promise and unpacked the machine. Not sure if there will be problems caused by the abnormally transportation.
