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Well, lets make this thread very active and see
The Jungheinrich ECR 327 title may not pop up first with PM's SEO as there are so many other listings for the same model already online. But it might, eventually. (near top of Google page two at the moment)Tried that three times over the course of a couple of weeks. Jungheinrich in Houston, TX has set themselves up behind an iron wall and a rather large moat. No end users can speak with anyone at the factory* about anything. No matter how much one pleads otherwise, the operator at the factory will always route calls to entity known as Lift Central, which is apparently command central for the dealers. So it turns out as an endless loop always going back to the same dealer.
I do wonder if the reason there is so much push back on this issue is the fact that perhaps all of the ECR 327's are like this. If that were the case one would think more complaints would be showing up on Google searches, but I could see the possibility that most users of these jacks don't care that much if the acceleration is choppy...crashing into pallets of produce or whatever and running at breakneck speed might not matter that much to them. Just a theory anyway.
It is strange how Google works sometimes as you know darn well there are way more eyeballs seeing this thread right now than there are viewing the other links to that model of jack. I suspect a Youtube video might do the trick...or just properly renaming the two I have on there showing the defect in action already.
Rather than retype everything, below is what I posted on a material handling forum about that issue. As the site I posted the below on blocks URLs, add www. to the URL's to see the brochures.
| Note the mention of "stepless speed control in below ECR 327 literature" with print date of 2010. (add www to this) kellytractor.com/eng/images/pdf/forklifts/jungheinrich/walkies/ECR-327-336.pdf And another brochure from 2010.. madisa.com/sites/default/files/producto/ficha/ficha_jh_carretillaselectricas_ECR327_en_0.pdf "Controlled by design Control is the key concept behind the ECR 327/336. The synchronization of the Jungheinrich 3-phase AC motor and controller allows for the smooth, precise movement of the truck at the speed you designate" Smooth, precise movement ?? Mine is the opposite of that ! This situation is most curious. Even if they can't figure out how to fix this particular jack one would think they would get me another or offer a refund, but I continue to be ignored. I wonder if it's possible all the ECR327's are this way, but all the others perhaps were sold to users that either aren't familiar with how an electric pallet jack is supposed to run and/or to users loading produce or other palletized goods where a bit of crashing into the pallets is no big deal and they are running at such breakneck speed they simply don't care how smooth the acce |
No and no. The only difference when loaded is the side casters don't rattle so much. I have to be super careful when loaded as you can imagine...esp if it is a top heavy load that might tip if I were to go beyond slow speed into the sudden acceleration mode. (in 1/64" of throttle turn it goes from 30 feet per minute to 150 feet per minute....an instantaneous 5 times speed increase) The is why after 8 months it only has 3 hours on it... I tend to use alternatives.
Yeah I thought of that...who contacts the BBB before purchasing a material handling item from a long time dealer ? Still, making the record of the complaint known to their competitors might be interesting. Would make a good sales pitch for the competitor to be able to say..."oh and btw, you might want to check out GP's BBB record before you make a decision who to buy from". Anyone on the fence about which dealer to buy from would probably go with the one with the clean BBB record.
