TimD
Hot Rolled
- Joined
- Jul 14, 2007
- Location
- Janesville, WI
Wasn't sure what forum to put this in but seems like an shop management type of thing.
<angry rant cause I don't have my collets>
Ordered three metric 16C collets from Hardinge thru their online store. When checking out it asked for payment and allowed me to select On Account or Credit Card. I selected On Account. Received order confirmation and everything looks good. UPS man shows up yesterday to delivery collets and they shipped it COD, sent UPS man on his way! Sent any email to sales per the instructions on the confirmation email. On reply. UPS man again today, still looking for a check. Called Hardinge today. They apologized that their website offered On Account as my account is set as COD (I sent credit references to them previously and assumed I had been approved). They are willing to ship a new order if I pay via credit card (no problem I don't really care that much) but they don't have one of the collets in stock so would have to wait for me to refuse the COD shipment so they can reship that collet. So I can either pay the COD fees and get my collets on Monday or refuse them and wait for them to get back to Hardinge so they can reship, probably take a week. So looks like I'll be stuck paying the COD fees so I can have my collets to run parts next week.
Really isn't that huge of a deal in the grand scheme of things. It's just a PITA. The website was incorrect. No one at Hardinge caught it and just shipped COD. The customer service rep I was talking too didn't really want to help and I had to pry info out of him. It's going to cost me extra $$ that it shouldn't have.
Thank you for listening.
</angry rant cause I don't have my collets>
<angry rant cause I don't have my collets>
Ordered three metric 16C collets from Hardinge thru their online store. When checking out it asked for payment and allowed me to select On Account or Credit Card. I selected On Account. Received order confirmation and everything looks good. UPS man shows up yesterday to delivery collets and they shipped it COD, sent UPS man on his way! Sent any email to sales per the instructions on the confirmation email. On reply. UPS man again today, still looking for a check. Called Hardinge today. They apologized that their website offered On Account as my account is set as COD (I sent credit references to them previously and assumed I had been approved). They are willing to ship a new order if I pay via credit card (no problem I don't really care that much) but they don't have one of the collets in stock so would have to wait for me to refuse the COD shipment so they can reship that collet. So I can either pay the COD fees and get my collets on Monday or refuse them and wait for them to get back to Hardinge so they can reship, probably take a week. So looks like I'll be stuck paying the COD fees so I can have my collets to run parts next week.
Really isn't that huge of a deal in the grand scheme of things. It's just a PITA. The website was incorrect. No one at Hardinge caught it and just shipped COD. The customer service rep I was talking too didn't really want to help and I had to pry info out of him. It's going to cost me extra $$ that it shouldn't have.
Thank you for listening.
</angry rant cause I don't have my collets>