Gordon B. Clarke
Banned
- Joined
- May 29, 2010
- Location
- Denmark
Do any of you keep track of how much a customer complaint costs you? It could be either the delivery being returned, the customer having to sort out the good from the bad and sending you the bill, customer drops you etc.
I think it might surprise most at how many get involved and use their time sorting the mess out.
The cost might make some think twice as to how much to invest in avoiding mistakes.
I think it might surprise most at how many get involved and use their time sorting the mess out.
The cost might make some think twice as to how much to invest in avoiding mistakes.