pgmrmike
Hot Rolled
- Joined
- Jun 24, 2010
- Location
- Plantersville, TX
I guess we have been a bit spoiled by our Leadwell repair guy. He usually can get out here within 2-3 days max, usually next day. We bought a new Haas ST30 in April and are in a bit of shock. About a month ago we decided to move it to a new spot in the same building and decided to use Haas to re-level etc ( since the machine is new ), I set everything up and gave our local Haas outlet an estimated date, and told them I would confirm the week before the actual move. When it was clear we would make the date for sure I called and told them it would be ready for them the afternoon of that particular day ( pre-set date ). They said "ok we will schedule a tech" and I thought we were good. On the day it was ready I let them know it was ready and they responded that nobody was available that day and they doubt anyone will be available the next day, and they will try for the day after that!
Fast forward till last week. Our operator stopped the chuck while running at low rpm while manually facing a large part. It stripped the teeth on the belts. I called our HFO and they said nobody will be available for 9 days. I have been doing this a long time and the only time I can remember not even being able to have a guy out to do such a minor job is when dealing directly with Fanuc. How in the world can they think 9 days to do a 2 hr job is acceptable?
Or is this normal? Honestly, I would be more accepting of this for a high end builder that sells few machines that need less repair but for a low end machine that is built in such high volume and sold to practically everyone I figured service would be more responsive.
Fast forward till last week. Our operator stopped the chuck while running at low rpm while manually facing a large part. It stripped the teeth on the belts. I called our HFO and they said nobody will be available for 9 days. I have been doing this a long time and the only time I can remember not even being able to have a guy out to do such a minor job is when dealing directly with Fanuc. How in the world can they think 9 days to do a 2 hr job is acceptable?
Or is this normal? Honestly, I would be more accepting of this for a high end builder that sells few machines that need less repair but for a low end machine that is built in such high volume and sold to practically everyone I figured service would be more responsive.