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An up-issue issue

Boris

Titanium
Joined
Oct 4, 2005
Location
England
heres a question for the shop owners

How do you cope when a customer gives you a revised drawing when you are 1/2 way through completing his parts

Eg the PO says 52 locking arms to drawing BJ-5678-issue 3 and the customer sends an email with BJ-5678-issue 4... but the revised issue means you've got 52 scrap parts since he's just moved a hole 5mm closer to the left end f the part.

Boris

'guess what happened today where I work......':rolleyes5:
 
You are happy to requote this new part

With delivery available after the present PO is fulfilled. You have suitable raw stock on hand!

Simple as that. Done it!
 
Was there a contract on the specific part no.? If so, thats there screw up. If not, bite the bullet! Its unfortunate, even more unfortunate that a honest hand shake doesn't mean anything anymore.

Josh
 
If they ordered issue three... Then you get to deliver issue three.
And now, a second order for issue four.

Call them and tell you have already started issue three, JUST LIKE THEY ORDERED.

I don't see a problem here at all. As long as you still have a copy of the original order.
 
If they ordered issue three... Then you get to deliver issue three.
And now, a second order for issue four.

Call them and tell you have already started issue three, JUST LIKE THEY ORDERED.

I don't see a problem here at all. As long as you still have a copy of the original order.

That's how I see and handle the situation.

Of course a cancellation payment can be negotiated on the percentage of the work completed - with the agreement of both parties

A lot will depend on the type of working relationship that exists between the parties involved - FWIW price pimps will usually fight tooth and claw to shift blame / reduce their liability.

Above all I'd advise great care is taken in collating and checking, punctuation mark by punctuation mark of the entire paper trail before embarking on any reccompence, if only that you know if a mistake has been made on your side.
 
Rev change

1st item of biz is to call, right away!
"We have received your change order to the new rev level, unfortunately, the current rev level has already reached a point in the production process, that, the new revision will esssentially scrap the parts in process, we are happy to accomodate the changes, and begin new parts immediately, providing the material and our costs up to the point we are at will be covered, or, if possible, rework the current parts to the new rev level."

"Please advise as to the direction you would prefer to proceed on this order."

The ball is in their court, and, all you will be doing is asking them to take ownership of the changes, along with the resulting effect of that change, providing, of course, that you were running the parts on schedule.

As was stated already, finishing them without communication would be a big time no-no!
 
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The parts are scrap and had about 45 mins machining done to each one.

Boss said they tried calling the customer about sending them anyway with the iss 3 drawing, but the customer has changed where the parts fit into too.
So....... customer is going to pay us material price plus 1 hr machining for the scrap ones.

Boris

'bet he calls tommorrow wanting all 52 new ones by monday :eek::bawling::wall:

"Jeez dude I posted as soon as I got in....."
 
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Moi ? .... how could ya ;)

Thanks Boris, I wasn't hassling, glad it's worked out allright.

''So....... customer is going to pay us material price plus 1 hr machining for the scrap ones.''

FWIW;-Be careful how you arrive at that figure - go too low and your clients will think you're charging too much for their parts!!
 
Due to current world events part price has doubled.

But really changing their mind after a PO is issued and job started means they bought it to the point it is done. So that's material + tooling + cost for the number of hours into it. + surcharge if they still expect the new bath to show up on the previous PO's delivery date...

Less of an issue if the job wasn't yet started of course, but since it is. Here's a box of unfinished and no deburred pieces of metal and a bill to go with it. They'd have to be a pretty big and important customer that pays in shiny gold to just want to eat that loss as a shop.
 








 
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