Disclaimer: I'm not a shop owner or manager but would like the opinions of shop owners on how things are normally handled.
I took a few personal parts to a company to be type III anodized(hard coat). Gave them the alloy type and all the info they asked. They did tell me they only needed the series of alloy which was 6000 (6082 to be exact and I gave them that).
They call me this morning and told me the parts started to burn up and are un-usable. UGH!!!!
Now I'm pissed but I keep my cool and figure I'll get further by staying cool. He did tell me they will work with me on getting replacements and to send him quotes. Did all that and called to verify he received the quotes ($500.) He said to give him a few days and he has to go through corporate. Also said it's not their policy to pay replacement costs but he feels bad and is going to do something to help me out. None of this disclaimer was mentioned to me before hand. I was basically a walk-in and gave all the necessary info they needed.
So my question: is that common practice for a plater or any other shop to not pay replacement costs if they screw up the customers parts? I know things happen but I feel they should cover the cost of replacements. Very frustrating situation and the thought almost makes me sick to shell out my money to cover their screw up.
I took a few personal parts to a company to be type III anodized(hard coat). Gave them the alloy type and all the info they asked. They did tell me they only needed the series of alloy which was 6000 (6082 to be exact and I gave them that).
They call me this morning and told me the parts started to burn up and are un-usable. UGH!!!!
Now I'm pissed but I keep my cool and figure I'll get further by staying cool. He did tell me they will work with me on getting replacements and to send him quotes. Did all that and called to verify he received the quotes ($500.) He said to give him a few days and he has to go through corporate. Also said it's not their policy to pay replacement costs but he feels bad and is going to do something to help me out. None of this disclaimer was mentioned to me before hand. I was basically a walk-in and gave all the necessary info they needed.
So my question: is that common practice for a plater or any other shop to not pay replacement costs if they screw up the customers parts? I know things happen but I feel they should cover the cost of replacements. Very frustrating situation and the thought almost makes me sick to shell out my money to cover their screw up.