Request and requirement.... should just leave it there
I've got a customer's QA department who's got me ready to do things I'll regret lol. Simplest explanation is that they state standards to be withheld on parts machined by us that we have not been provided with and have not provided the standards when requested.
It seems the personnel in their QA has changed quite a bit and during this time someone has gathered the idea that all vendors are aware of all new expectations. No matter how I explain we do not have the information needed I'm met with why not? I also get "Well I follow the ISO standard" when asking how they process these... ISO is not a standard it's a structure for one
I'm being told our parts are warrantied for 24 months and in it's simplicity means that if they f!@# these up on their end it's our fault(many obvious cases of mishandling).
What do you tell these people beyond F!@# OFF!!! I'm stuck in a never ending email string with one of the dumbest people ever... and I'm talking the I think I'm so smart kinda dumb... so really dumb
I've exhausted all points of contacted to find out the one thing that seems to be stopping us from moving forward, do they require us as a vendor to be ISO or not?? 15 years in doing business with them not once set as a requirement.
I've been letting one sit here on my screen and have not sent..
Request = Free and we don't do free.
Requirement = Time
Time = Money
Pay for it, I'll do it with a smile
I've got a customer's QA department who's got me ready to do things I'll regret lol. Simplest explanation is that they state standards to be withheld on parts machined by us that we have not been provided with and have not provided the standards when requested.
It seems the personnel in their QA has changed quite a bit and during this time someone has gathered the idea that all vendors are aware of all new expectations. No matter how I explain we do not have the information needed I'm met with why not? I also get "Well I follow the ISO standard" when asking how they process these... ISO is not a standard it's a structure for one
I'm being told our parts are warrantied for 24 months and in it's simplicity means that if they f!@# these up on their end it's our fault(many obvious cases of mishandling).
What do you tell these people beyond F!@# OFF!!! I'm stuck in a never ending email string with one of the dumbest people ever... and I'm talking the I think I'm so smart kinda dumb... so really dumb
I've exhausted all points of contacted to find out the one thing that seems to be stopping us from moving forward, do they require us as a vendor to be ISO or not?? 15 years in doing business with them not once set as a requirement.
I've been letting one sit here on my screen and have not sent..
Request = Free and we don't do free.
Requirement = Time
Time = Money
Pay for it, I'll do it with a smile