I'm usually not one to burn bridges, but once in awhile you come across ones that are dangerous to your well being and goals. Those are to be doused with gasoline and sent where they belong.
Maybe if @dmgmori focused more on being customer service champions than 'productivity champions' they would get rid of the stinky, rotten stigma surrounding them.
this started 5 years ago or so when i helped out a gun shop get their NHX4000 going on making lower receivers.
the machine broke something new every other day. the techs were clueless as to what it could be, they flew in guys from japan etc, nothing worked.
got to the point where the owner of the shop filed a lawsuit and after 6 months of going back and forth they agreed to take the machine back and refund the payments they already made. a total pittance compared to all the money they lost on tooling, and mostly lost time/opportunity/contracts.
fast forward to a few months ago where the owner decided to buy an NHX4000... after i told him the story. the sales guy - dave in the picture below, took us out for lunch and i told him the same story and my concerns, he swore up and down that things have changed and its a different company now, blah blah blah.
well he bought the machine, the sales guy told us twice that he scheduled the install, nothing happened. i started chasing down people at DMG to find out, nothing was ever scheduled, so i set it up, they were supposed to do it before christmas, nobody came in, no call or email. i called and they gave us bullshit excuses and that they'll come first week of jan. that went by and nobody came. then they finally emailed me (at this point i'm no longer with the company, somehow email still showed up on my phone) that something came up and they'll be here next week. and thats where i unloaded on them.
fuck these guys, everywhere i go i'll tell everyone about my experience with them. prob wont do much in the big picture but at least i'm doing my part.
they have ZERO regard for the small shops, unless you're spending 10+ mil with them, good luck!
awhile ago i met a guy that has a small shop not too far here, doosan vertical and 2 GF mikron machines. we became friends, turns out he used to be one of the top DMG sales guys for over 10 years then went out on his own.
i asked him why he doesnt have any dmg machines, his answer was eye opening.
"i could buy any new dmg machine for less than half retail and have it within days. but theres no way in hell i wanna be stuck when something breaks on it, and its only a matter of when not if"
thats some powerful shit!
Maybe if @dmgmori focused more on being customer service champions than 'productivity champions' they would get rid of the stinky, rotten stigma surrounding them.
this started 5 years ago or so when i helped out a gun shop get their NHX4000 going on making lower receivers.
the machine broke something new every other day. the techs were clueless as to what it could be, they flew in guys from japan etc, nothing worked.
got to the point where the owner of the shop filed a lawsuit and after 6 months of going back and forth they agreed to take the machine back and refund the payments they already made. a total pittance compared to all the money they lost on tooling, and mostly lost time/opportunity/contracts.
fast forward to a few months ago where the owner decided to buy an NHX4000... after i told him the story. the sales guy - dave in the picture below, took us out for lunch and i told him the same story and my concerns, he swore up and down that things have changed and its a different company now, blah blah blah.
well he bought the machine, the sales guy told us twice that he scheduled the install, nothing happened. i started chasing down people at DMG to find out, nothing was ever scheduled, so i set it up, they were supposed to do it before christmas, nobody came in, no call or email. i called and they gave us bullshit excuses and that they'll come first week of jan. that went by and nobody came. then they finally emailed me (at this point i'm no longer with the company, somehow email still showed up on my phone) that something came up and they'll be here next week. and thats where i unloaded on them.
fuck these guys, everywhere i go i'll tell everyone about my experience with them. prob wont do much in the big picture but at least i'm doing my part.
they have ZERO regard for the small shops, unless you're spending 10+ mil with them, good luck!
awhile ago i met a guy that has a small shop not too far here, doosan vertical and 2 GF mikron machines. we became friends, turns out he used to be one of the top DMG sales guys for over 10 years then went out on his own.
i asked him why he doesnt have any dmg machines, his answer was eye opening.
"i could buy any new dmg machine for less than half retail and have it within days. but theres no way in hell i wanna be stuck when something breaks on it, and its only a matter of when not if"
thats some powerful shit!