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Sounds like your cheap VFD is no good. There's a reason they are verboten for discussion here
Part of that rule is that there is no reason why we should go to trouble to provide the product support that the makers do not bother to. Also that it often takes a good deal of interpretation of "chinglish" to understand what the manual ought to say.
No reason to provide that service to a cheap vendor from a place that hates us.