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Advice on first time being burned

Fal Grunt

Titanium
Joined
Aug 5, 2010
Location
Medina OH
Oh boy :rolleyes5:

I'd really love to hear an update on this anyhow....


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Think Snow Eh!
Ox
The short of the story is we got paid. My wife got further involved and since she knows the language was able to speak to them and get it resolved. Of the several emails I sent and voicemails I left, I never so much as received a single response. Her first email received a response. After several emails she escalated it and somehow got a manager involved. She explained to the manager what they did wrong, and how. The manager confirmed that was what they did wrong and they cut a check for the difference.

If she didn't know the lingo, and how those systems work, I would have never gotten paid. Period.

I know I am late to the thread and you've probably settled the problem one way or the other. Did you ever talk to the guy that ordered the parts or the owner of the company?

I was never able to get ahold of the guy from "estimating", the guy from "purchasing", or the "operations manager". Emails were sent to all 3 as all 3 were involved at some point in the project. The operations manager was the point of contact who I worked with through the project. He did not answer several phone calls, nor respond to the voicemails or emails.

So in the end I got paid, 8 ish weeks past the due date.
 

Ox

Diamond
Joined
Aug 27, 2002
Location
West Unity, Ohio
While I wouldn't get all pissed off about not git'n paid right away, I WOULD get all bent outta shape about poor communications.

If there is one thing that is at the bottom of the totem pole for me - it's the putz who can't communicate in business in the 21st century!
THAT part would be enough for me to nix them from the list if I could afford it.

Shidt happens, but it sounds like there was way more than a mistake in accounting that went on here.


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Think Snow Eh!
Ox
 

john.k

Diamond
Joined
Dec 21, 2012
Location
Brisbane Qld Australia
If you do work for the government ,this kind of stuff happens a lot.....but at least you know the money is there.........its when you have to sweat it out that liquidators are going to hit you with a drawback on the last payment.
 

macgyver

Stainless
Joined
Aug 2, 2012
Location
Pittsburg, KS
Oh boy :rolleyes5:

If she didn't know the lingo, and how those systems work, I would have never gotten paid. Period.

This is what I have experienced too. You need to find the person that speaks the language to make it happen. I have a good friend that helped me out when my car was totaled by another driver. It was an old car that I had fixed up. The insurance co considered it a generic old car and only wanted to give me $300 for it. I fought them to no avail, I let my friend talk to them and it got resolved very quickly after that. Without his experience and knowledge of what to say to them, I'd have been stuck. No, he's not a lawyer, just had been in that situation a few times and learned the hard way himself.
 

Fal Grunt

Titanium
Joined
Aug 5, 2010
Location
Medina OH
While I wouldn't get all pissed off about not git'n paid right away, I WOULD get all bent outta shape about poor communications.

I resemble that remark :D

I have plenty of customers who I ignore emails, text messages, phone calls, and voice mails. Usually after I tell them it will be 6 months before I start on their job, and they call in 2 weeks to ask if I have completed it yet, or how is it going.

This is what I have experienced too. You need to find the person that speaks the language to make it happen.

Unfortunately that seems to be the case.

Here is a small lesson I learned through the experience. I learned that the reason my emails were not being responded to was due to having no "actionable" title. That is, the title did not explicitly say something needed done with the email, so nothing was going to be done.

The title of my emails started out as simply, "Invoice XXXXX", in which I asked about the unpaid invoice. I then added "Unpaid Invoice XXXXX". None of the emails with these titles received any response. My wife was kind enough to explain to me that the robots.... errr .... people who do this work, typically have their emails sorted. Key actionable terms in the title are sorted into actionable folders. They rarely if ever look at emails that are not in their actionable folders.

Her first email was titled:

ACTION REQUIRED: 2nd Request: Unpaid - Invoice XXXXX

and tada.... it received a response the same day.
 

CarbideBob

Diamond
Joined
Jan 14, 2007
Location
Flushing/Flint, Michigan
How far away this customer?
No faces to connect with names?
Flint Mi to Seattle is only 500 bucks round trip. How much time and effort spent here at shop rate?
Maybe you do not charge for office time and blow this off into some account on the balance sheet?
Bob
 








 
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