helocat
Aluminum
- Joined
- May 13, 2010
- Location
- Newberg, Oregon
I am sure you have a great local tooling supplier - so may not apply to you.
Tooling distribution rant:
What is with tooling companies sticking with the "regional vendors", sheesh its 2022. Trying to get a indexable radius end mill. Find one by Ingersoll Cutting Tools, but no online vendors offering it. Must contact "local rep". That was over the weekend so of course they are not open. Send email asking for pricing and availability. Almost the end of the 1st business day and still no responce. Yes I am being impatient as it has not been a full 24 business hours, but I have to get this part cutting. I am just going with a non-indexable EM that I can order from MSC and know I will have it first thing Wednesday. But if they allowed on-line sales of it, they would have my $$ two days ago.
But yikes it's crazy out there. Bought some tools from good'ol KBC tools online, but my order was held due to them wanting me to call them back and set up "an account" vrs. just ship the order. Talked to them on the phone, "due to the $$ amount we want you to set up an account". My responce was cancel the order if needed, I dont wish to set up an account. They ran my card and shipped the order but it was crazy days late. Did a basic machine tool order again with them but it sat for 8 days. I emailed to cancel the order and they said it was shipping today. That probably is my last order attempt with them.
My company sells B2C everyday via a website. If we dont process an order and ship ASAP, we will lose that order. If we only took orders via the phone, we would lose a ton of orders. Modern customer has been trained by Amazon - hate Amazon or love it does not matter, the customer out there has evolved.
Again I know I am being impatient, but if I go "meh it will get here when it gets here", my competitor will have my customers. So ya I am impatient.
/end rant.
Tooling distribution rant:
What is with tooling companies sticking with the "regional vendors", sheesh its 2022. Trying to get a indexable radius end mill. Find one by Ingersoll Cutting Tools, but no online vendors offering it. Must contact "local rep". That was over the weekend so of course they are not open. Send email asking for pricing and availability. Almost the end of the 1st business day and still no responce. Yes I am being impatient as it has not been a full 24 business hours, but I have to get this part cutting. I am just going with a non-indexable EM that I can order from MSC and know I will have it first thing Wednesday. But if they allowed on-line sales of it, they would have my $$ two days ago.
But yikes it's crazy out there. Bought some tools from good'ol KBC tools online, but my order was held due to them wanting me to call them back and set up "an account" vrs. just ship the order. Talked to them on the phone, "due to the $$ amount we want you to set up an account". My responce was cancel the order if needed, I dont wish to set up an account. They ran my card and shipped the order but it was crazy days late. Did a basic machine tool order again with them but it sat for 8 days. I emailed to cancel the order and they said it was shipping today. That probably is my last order attempt with them.
My company sells B2C everyday via a website. If we dont process an order and ship ASAP, we will lose that order. If we only took orders via the phone, we would lose a ton of orders. Modern customer has been trained by Amazon - hate Amazon or love it does not matter, the customer out there has evolved.
Again I know I am being impatient, but if I go "meh it will get here when it gets here", my competitor will have my customers. So ya I am impatient.
/end rant.