M.B. Naegle
Diamond
- Joined
- Feb 7, 2011
- Location
- Conroe, TX USA
So full story, we bought a new Cedarberg model 50A 5HP RPC for a job 8-10 years ago. It didn't work and I can't remember if we got any help from the OEM or if we were in enough of a rush that we just put it aside to fix later and we bought another 5HP RPC to get the job going. We've worked with a lot of Phase-a-matics and have had very few problems. This was our only Cederberg and I think we got it because Phase-a-matic was out of stock at the time, or it was on sale, I don't remember,
But
I'm now in the position of having a new-old Cedarburg that isn't working and am trying to close up that loose end. The problem it's having is that when put to power, it briefly turns very slowly and grumbly before tripping a 30amp breaker. Kinda like a 3 phase motor single-phasing. We've triple checked our incoming connections, voltage, etc. and still no go. I've sent Cedarburg and email and left a message on the phone and haven't heard back from them. So for one I'm curious if others have had good experiences with them in the service/support department? Anyone have any advise on how to fix it? I don't even care if it's under warranty, and I'm leaning towards the possibility that our employee that initially wired it did something wrong, but in any case I'd like to try to fix this thing before we just eat the cost of the converter.... 10 years later....
But
I'm now in the position of having a new-old Cedarburg that isn't working and am trying to close up that loose end. The problem it's having is that when put to power, it briefly turns very slowly and grumbly before tripping a 30amp breaker. Kinda like a 3 phase motor single-phasing. We've triple checked our incoming connections, voltage, etc. and still no go. I've sent Cedarburg and email and left a message on the phone and haven't heard back from them. So for one I'm curious if others have had good experiences with them in the service/support department? Anyone have any advise on how to fix it? I don't even care if it's under warranty, and I'm leaning towards the possibility that our employee that initially wired it did something wrong, but in any case I'd like to try to fix this thing before we just eat the cost of the converter.... 10 years later....