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Dunn & Bradstreet just wasted 20 minutes....

proturn

Stainless
Joined
Jan 20, 2010
Location
zimmerman, mn.usa
Can somebody explain to me why I "need" a complete report from D&B? The girl that just called me failed to explain why it was so important that I have a complete report. She said that 15 companies have purchased my D&B report in the last 12 months. Anybody else get these solicitations?

Proturn
 

upnorth5axis

Hot Rolled
Joined
Aug 20, 2013
Location
upper michigan
Myself I think is a big waste. They generate the hype themselves. I have had some customers check it but usually you can just talk to them instead and they understand. You can think of them as a credit score for a business but you and your customers have to pay them to keep track. The only one that benefits is DB..
 

ewlsey

Diamond
Joined
Jul 14, 2009
Location
Peoria, IL
Can somebody explain to me why I "need" a complete report from D&B? The girl that just called me failed to explain why it was so important that I have a complete report. She said that 15 companies have purchased my D&B report in the last 12 months. Anybody else get these solicitations?

Proturn

Yes. Constantly.

Has any customer ever denied you work due to a D&B report?

Ever had a vendor deny credit due to a D&B report?

Neither have I.
 

scadvice

Titanium
Joined
Jan 16, 2009
Location
"Stuck in Lodi", Ca
A couple of years back...basically the same thing. When we asked who the companies were, they claimed they couldn't tell since we were not officially signed up with them. That was when the sales pitched started.

Their legitimacy, if they ever had one, seems to have completely disappeared.

My understanding is that, though there may have been inquiries, they generally are coming from computers searching for companies to put on a sales lead list which in turn is sold. So, they are using a 'feed on feed' tactic to sort of "legitimize" their sales call.
 
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G

Guest

Guest
A couple of years back...basically the same thing. When we asked who the companies where they claimed they couldn't tell since we were not officially signed up with them. That was when the sales pitched started.

Their legitimacy, if they ever had one, seems to have completely disappeared.

My understanding is that, though there may have been inquiries, they generally are coming from computers searching for companies to put on a sales lead list which in turn is sold. So, they are using a 'feed on feed' tactic to sort of "legitimize" their sales call.

I can vouch they were legit back in the early 80's when I worked for an electric wholesaler, even amongst our competitors we were a close knit group D & B avoided us from extending credit to companies that proved to be bad risks down the road. Well in the next 30 years it looks like they aren't worth the powder to blow them up.

Per Wikipedia:

The Federal Trade Commission has received 551 complaints against the company between January 2010 and early June 2013 for its sales tactics
 

Zahnrad Kopf

Diamond
Joined
Apr 5, 2010
Location
Tropic of Milwaukee
They're one step above a full on scam. I don't even take the calls anymore.

Actually, I genuinely regard it as scam. Wes covers it succinctly.

Has any customer ever denied you work due to a D&B report?
Ever had a vendor deny credit due to a D&B report?
Neither have I.

F them and shame on them. We generally don't even answer them any more and the very few times they catch us by accident, they are hung up on immediately, if not sooner...
 

sfriedberg

Diamond
Joined
Oct 14, 2010
Location
Oregon, USA
D&B provided a useful service in the 60's, maybe 70's. Dualkit says into the 80's. Today the value of their service is minimal, which probably explains the desperation sales tactics.
 

proturn

Stainless
Joined
Jan 20, 2010
Location
zimmerman, mn.usa
My conversations with them usually go like this. No, nope, no thanks bye. 2 minutes tops

Normally I would have done the same. This time around I felt that I NEEDED to waste her time by being completely honest and very blunt on why I didn't see the value of their services. Needless to say, she didn't get her $395.00 sale.

For a few minutes I found it actually kind of fun because I constantly tripped her up by my direct questions. I guess I wanted to see how far she would go to make a sale and to see how much bullshit I could get her to say. I'm sure she's still shaking her head! LOL
 

jimfnd

Aluminum
Joined
Jan 21, 2008
Location
North Dakota
They're one step above a full on scam. I don't even take the calls anymore.

Exactly. DO NOT do business with them.
When we were moving our company a few years back we installed a temporary single phoneline in the new building and then turned it back to the phone co when the major phone system was installed.
When the geniuses at D&B could not call on the disconnected phoneline they told a major customer that we had gone out of business .

When they call now with their scam, I gladly slam that phone down.
 

terrysn

Aluminum
Joined
Sep 1, 2008
Location
Ontario, Calif
Normally I would have done the same. This time around I felt that I NEEDED to waste her time by being completely honest and very blunt on why I didn't see the value of their services. Needless to say, she didn't get her $395.00 sale.

$395?...... Several weeks ago they tried to get $1295.00 from me! The lady hung up pissed!!
 
G

Guest

Guest
Maybe it has always been this way and I am just older and grouchier, but it seems to me there are boat loads of business who basically charge fees for services that have no benefit, or sell products that are useless. Sure scammers always existed but they were a few here and there, now whole businesses with hundreds of employees are built around scams.

One favorite the "help you win government contract people". Since I am an ex small time defense contractor they call me all the time. I never answer, but I Goggle the missed calls I get a few a week from different ones, some leave messages. They make all kinds of phoney claims like they have secret inside information they do not, they have no more access to information than anyone else. Anything they can do for you, you can do it yourself for free. Any money paid to these people might as well be flushed down the toilet. There are probably at least 50 or more USA based business doing this same thing. Going to websites they have different levels of products, going full tilt you would spend $600 a month for stuff you could locate spending a few minutes a day
for free.

What about all these infomercials selling vitamins and miracle cures that no one with common sense would think worked. It must cost a lot of money and take a lot of employees to produce product, sell and ship. The infomercial usually starts like this, we have discovered an African tribe where the average man is 6'6" tall has a foot long penis, and lives to be 100. The only thing these men do that is different from you is they drink elephant urine and eat bat feces. We are now selling powdered bat feces and freeze dried elephant urine for the low introductory price of $50 a pound, that is a $200 value. Ok, rant off.
 

reedeprintice

Stainless
Joined
Feb 22, 2008
Location
Paradise , California
Its a whole 30 seconds for me - there a joke ! They tried to tell me we need info blaa blaa , and a report , I said can I see the report after its done to make sure its correct, they said no . So I pay for this and cannot verify its right ? hehe
 

martinberryman

Aluminum
Joined
Feb 18, 2011
Location
Vancouver, BC
I think you will find those calls that you are describing are coming from a non-related company called Dun and Bradstreet Credibility Corp that is not affiliated with 'the real D&B'. I was totally pissed when I figured that part out.
Martin
 

DMcNabb

Plastic
Joined
Jul 15, 2013
Location
Maynard, MN
This reminds me of the "local yellow pages" calls we constantly get though! We actually have a briefing for new employees as to how to handle their call as when they call they somehow think that by "updating your details" they have got you to agree to something (we still haven't figured out what exactly - advertising? maybe?) and then try to bill you. I suppose someone must be paying them for them to still be in business.
 

Oldwrench

Titanium
Joined
May 21, 2009
Location
Wyoming, USA
Doesn't matter whether it's the "real" D&B or one of their parasitic non-affiliates, the usefulness of the industrial credit-rating bureau went out with the 30-volume Thomas Register. Today you can find out anything relevant about a potential creditor (or about a competitor, because that's the main attraction for buying the three free reports that come with the annual fee) on the Internet, including being able to look at their facility with Google Erf.

The "updating your details" scam is likewise the first thing we teach new phone receptionists. If the caller persists after hearing "sorry I can't answer questions, please send an email" then the next step is "please hold" and a hangup. Unidentified or blocked numbers get one very brief shot.
 

Hythos

Plastic
Joined
May 27, 2009
Location
LosAngeles
In order to apply for Gov grants (IE, DARPA engineering open-calls, etc), one must have a D&B 'profile', and I believe it must be in good standing(?).

Something more to consider, is that any Government grant seems to ONLY be worth the money they pay for labor; if it's grant-money covering research and development, tha Guv will "desire unrestricted rights" (100% ownership) of goods/services developed or produced by said funds.

SO, that might give an idea on what D&B is good for.
 
G

Guest

Guest
In order to apply for Gov grants (IE, DARPA engineering open-calls, etc), one must have a D&B 'profile', and I believe it must be in good standing(?).

Something more to consider, is that any Government grant seems to ONLY be worth the money they pay for labor; if it's grant-money covering research and development, tha Guv will "desire unrestricted rights" (100% ownership) of goods/services developed or produced by said funds.

SO, that might give an idea on what D&B is good for.


To do government work all you need is a D & B number and the government requires they give it to you for free!
 

PDW

Diamond
Joined
Jul 24, 2006
Location
Australia (Hobart)
In order to apply for Gov grants (IE, DARPA engineering open-calls, etc), one must have a D&B 'profile', and I believe it must be in good standing(?).

Something more to consider, is that any Government grant seems to ONLY be worth the money they pay for labor; if it's grant-money covering research and development, tha Guv will "desire unrestricted rights" (100% ownership) of goods/services developed or produced by said funds.

I'm not quite sure what you're getting at there, but if you're complaining that the Government actually wants to have ownership of stuff that it paid for, I frankly cannot see a problem with that.

FWIW I'm a retired ex member of the Australian Federal Public Service, I spent a metric shitload of public money and I wanted value for it. If you told me that I was to pay for R&D but you got to keep ownership of the results, it'd have been a short conversation.

My biggest complaint about publicly funded R&D is that all of it is *not* put in the public domain, which I can understand for advanced defense related stuff, but not otherwise. It was taxpayers' money, the results should be freely available. The USA has us beat hands-down in that respect, particularly your NOAA, an organisation I admire greatly.

PDW
 








 
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