We have a Matsuura MX330 that we are unable to index the spindle on. Matsuura is telling us it is an option (a PC card and some ladder) that must be installed. Their lead time is 14 months and the cost is $20,000 ... you heard that right.
Are we getting the runaround on this? The 31iB is Fanuc's high end control, I assume the encoder is already on the spindle motor to support rigid tapping and spindle orientation. I cannot understand how this isn't just a software option that can be enabled.
We purchased this machine for a specific application of broaching and both the machine dealer (Yamazen) and Matsuura knew this. As you can imagine, we are beyond disappointed at what we are finding.
Any help is much appreciated!
Are we getting the runaround on this? The 31iB is Fanuc's high end control, I assume the encoder is already on the spindle motor to support rigid tapping and spindle orientation. I cannot understand how this isn't just a software option that can be enabled.
We purchased this machine for a specific application of broaching and both the machine dealer (Yamazen) and Matsuura knew this. As you can imagine, we are beyond disappointed at what we are finding.
Any help is much appreciated!