roofis27
Plastic
- Joined
- Feb 14, 2013
- Location
- portland, or
Hi All,
This is half technical question and half rant about recent FANUC support...
I'm a one-man hobby shop with a couple FANUC controlled machines, though one controller has given me fits occasionally. This one's a 2007 Sharp SV2412 that made nice parts until its Oi-Mate C controller wore out its SRAM. I bought a replacement SRAM chip and installed it, but now when I go to upload my backup system files I can't get past the SYSTEM MONITOR MAIN MENU screen on boot-up. It just won't take my edits when transferring the PMC & parameter files and always boots to the SYS MON menu page. I called FANUC for some tech support hoping to get the secret to reloading my backup and got the reply that they'd have to send a service tech out to do the job. This is a software issue, I told them - we shouldn't need a tech call for uploading backup files. I've done this before. Seems like a few years ago they'd just talk me through tech issues like this on the phone. They wouldn't budge. I get it, FANUC doesn't want people accessing the deep internals, turning on options that they didn't pay for. On the flip side, though, I just want my machine back up like it was. I think I have a right to repair it myself.
Is anyone else getting a hard time from FANUC tech support?
Does anyone know the secret and wants to share with me some tech magic?
Makes me miss my old Haas... sorta.
Centroid time?
This is half technical question and half rant about recent FANUC support...
I'm a one-man hobby shop with a couple FANUC controlled machines, though one controller has given me fits occasionally. This one's a 2007 Sharp SV2412 that made nice parts until its Oi-Mate C controller wore out its SRAM. I bought a replacement SRAM chip and installed it, but now when I go to upload my backup system files I can't get past the SYSTEM MONITOR MAIN MENU screen on boot-up. It just won't take my edits when transferring the PMC & parameter files and always boots to the SYS MON menu page. I called FANUC for some tech support hoping to get the secret to reloading my backup and got the reply that they'd have to send a service tech out to do the job. This is a software issue, I told them - we shouldn't need a tech call for uploading backup files. I've done this before. Seems like a few years ago they'd just talk me through tech issues like this on the phone. They wouldn't budge. I get it, FANUC doesn't want people accessing the deep internals, turning on options that they didn't pay for. On the flip side, though, I just want my machine back up like it was. I think I have a right to repair it myself.
Is anyone else getting a hard time from FANUC tech support?
Does anyone know the secret and wants to share with me some tech magic?
Makes me miss my old Haas... sorta.
Centroid time?
