Sounds like they need to be an X customer.Curious on some possible guidance here.
I am a very new cnc shop. I've been running a small shop on the side for a while mainly making projects and parts for my own hobbies and selling them. After doing that for a few years I've gone full time at my shop and looking for work outside of my own parts and going through gowning pains of learning how to source work. I recently had a customer come to me wanting to shift manufacturing from China to America and ended up at my shop. After some discussion and a quote we had agreed to move forward.
The issue I am having is their old production they were totally hands off from what I can tell, had no idea how to open drawings or where they were, missing dimensions on drawings, seeming surprised by the cost changes from 30 parts to 500 parts etc. I also give them quotes and ask for some type of approval/material fee to move forward and radio silence for weeks. After the radio silence there is panic about low inventory and they are requesting a rush on some parts. I wrote a new quote for the rushed parts sent it over and it was long enough before they got back to me that material costs have raised along with the wait time for material to be cut which leads to more confusion from their end.
My question is at what point do I stop bending over for this company and spend the time on souring new work or my own side projects.