Sounds like Makino needs to liquidate or merge. I don’t own a Makino and probably will never need a cnc machine but if I ever do or I know someone looking at or into a Makino I’ll tell them your story and avoid them like the Plague
You don't own a CNC and your getting your blood pressure UP?
Own a cnc and you'll soon discover all the (sometimes expensive) joys of owning a CNC machine.
I wouldn't bother trying to tell somebody the OP's story, what happened to him wasn't a big deal, it was solved without having to pay $2500. Anybody you tell is going to think the OP was rather petty. And then when you tell them you've never owned a Makino or cnc, their going to walk away rolling their eye's.
I wouldn't own another Makino, parts are just too expensive for the type of operation I have. That's why I prefer Fadals.