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Mazak v414/32 pallet change issue

Oct 3, 2023
We are having an issue with the pallet change. M72 or manual. The door opens, the pallet#1 moves to home 2, unclamps, then we can hear the brake release on the unload motor, but the verible drive never starts/runs to send power to the unload/load motor. The only alarm we get is once it times out. We have checked sensors at both ends of the unload screw through the maintenance screen, and they seem to be working. Wondering if there could be a bit stuck somewhere or something. Any help is greatly appreciated. Thanks