yea a while back when i placed an order from them for some personal stuff i asked for a catalog and got the same letter. i figured yea well my order was only a few hundred and im not a bussiness, so it was understandable, then at my previous place of employment i asked to get a new catalog, cause the one i had was over 15 years old, it had been handed down to me when i started, and our company purchased over 20 grand from them a year so i figured they would surely send me one, nope they gave me the runaround and said to use there website. i wouldnt even mind paying 15 to 30 bucks for a catalog, its well worth it, but they dont even offer that option! i always make sure to save mcmasterr carr catalogs whenever i see them, like at work when someone is cleaning out there desk after they quit or are fired. they always look at me funny when i ask for the catalog but they dont realize they are like gold!! so anyone know what msc does so different that allows them to send out a catalog twice the size in hardcover and color for free to anyone who calls?