It's true that I've heard amazing things about their customer service, and if true, I'm sure their reputation is well-earned. But my position is that if as potential customer, they won't even honor my simple request for a catalog, which would make said potential customer happy, why would I want to send them money for a product, when I can get the same stuff from MCS or Grainger, who WILL gladly send me a catalog?
My point is that while I can get the same stuff from others, it is because of their fast shipping and service that I'd rather use them (McMaster-Carr). The truth of the matter is that there IS a lot of stuff I would be buying from them, because not only are they fast (and local), but they actually do have stuff I need. But if they won't even give me a catalog when I request one, where others will, it doesn't make good business sense to me. Why not create a happy customer, who will reward that effort with loyalty, and positive word-of-mouth, which could generate even more future potential business?
I sent off a third (reminder) email to McMaster, stating that I still want a print catalog sent to me. I intend to pursue this until I get one. I totally understand a business being frugal and conservative. But I also understand the power of both happy customers, word-of-mouth, and good advertising.
Look, I ain't lookin' to start an argument or confrontation with anyone here. I'm just voicing my frustrations about this catalog, and asking if anyone here would be willing to help me out, by parting with one they don't need, and I'll pay the postage. If I can get a brand-new one, awesome... that's why I'm emailing McMaster... I just refuse to pay money for a catalog on ebay... that's just ridiculous.