This is a weird situation.
How did a PM turn into 3 weeks? Was the machine out of service for 3 weeks?
We get PMs from our machine dealer and I am happy to pay the $2200-$3200 per machine. They spend 1 or 2 days per machine and have caught things that end up saving me money. I would certainly know it if they hung around an extra day, let alone weeks.
You have a good case for not paying anything above and beyond the original quoted price but then you'll have to deal with the same company in the future. I would think getting their manager to sit down and talk over what was done and how the miscommunication happened would be a good step to finding a workable solution. You want to keep the service tech in your corner if at all possible.
How did a PM turn into 3 weeks? Was the machine out of service for 3 weeks?
We get PMs from our machine dealer and I am happy to pay the $2200-$3200 per machine. They spend 1 or 2 days per machine and have caught things that end up saving me money. I would certainly know it if they hung around an extra day, let alone weeks.
You have a good case for not paying anything above and beyond the original quoted price but then you'll have to deal with the same company in the future. I would think getting their manager to sit down and talk over what was done and how the miscommunication happened would be a good step to finding a workable solution. You want to keep the service tech in your corner if at all possible.