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We struggle frequently with updating Esprit. Now we just have the reseller come in and do it. We pay maintenance, might as well get something out of it.
That's sad.
I mean - I get the whole "We have to protect our IP" mentality, but when licensed users have to go through this much crap just to install an app, I really don't see the benefit... I'm getting tempted to see if there's a way to get past the "lock" and just be able to use the software!
Ah well, I did another total uninstall and wipe of it, I guess I'll try installing it again the next time a customer provides us with esprit files. Maybe they'll have worked out the bugs by then.
Why are you blaming them for issues on your computer?
Doesn't really sound like you are keeping them in the loop with your problems either. I had a problem updating once, I emailed and had a reply within the hour, problem solved and update completed within 2.
...might help emailing directly to California
They have been involved from the beginning.
Their only responses, along with "here is a link to espritng," has been "The lock is removed you shouldn't be getting that error."
If my car shot fire out of the tailpipe, and the only input from the dealer after calling and emailing them is to say "It shouldn't do that," then I'm going to have some choice things to say about the dealer.
So, short of yelling "you shouldn't be getting an error" at my computer every time I do get that error, and with further examples of other companies also having hassles updating esprit, it only seems appropriate to say "yes, that sucks."
Emails and phone calls have been to/from California.
I am glad that you had a good experience updating, but unfortunately I did not. That is why.
I hope that answers your concern.
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