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  1. #1
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    Default Mastercam maintenance increase

    Hey, we just received our annual bill for maintenance, I am shocked to see it increase 25% this year.

    My reseller said that it all comes from corporate and that they have no control of it. They increased rates because of Mastercam 2020 release.


    Anyone else get their bill recently?

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    So what is the total now for Mastercam Maint? I'm not a user but curious to start comparing.

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    Quote Originally Posted by g-coder05 View Post
    So what is the total now for Mastercam Maint? I'm not a user but curious to start comparing.
    It depends on the package that you've licensed and on your reseller.

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    Quote Originally Posted by richg View Post
    Hey, we just received our annual bill for maintenance, I am shocked to see it increase 25% this year.

    My reseller said that it all comes from corporate and that they have no control of it. They increased rates because of Mastercam 2020 release.


    Anyone else get their bill recently?
    it can't be too bad, my boss hasn't complained....yet.

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    Outside of education a maintenance plan can be anywhere from 5k-50k depending, and this is for any software, not just Mastercam

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    Quote Originally Posted by metalmadness View Post
    Outside of education a maintenance plan can be anywhere from 5k-50k depending, and this is for any software, not just Mastercam
    I know for a fact that our maintenance for Mastercam is nowhere near 5k, and we have the Multiaxis package with Lathe.

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    Maintenance cost varies depending on product type and level, additional seats seem to give you a discount. For mill it varies from $525 to $1,875 per year/per seat.

    I am really interested to know if others have seen this 25% increase, which in my eyes is a game changer. We may end up pulling the plug on maintenance if this is CNC software's new normal...

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    Quote Originally Posted by richg View Post
    Maintenance cost varies depending on product type and level, additional seats seem to give you a discount. For mill it varies from $525 to $1,875 per year/per seat.

    I am really interested to know if others have seen this 25% increase, which in my eyes is a game changer. We may end up pulling the plug on maintenance if this is CNC software's new normal...
    I agree. I'm already close to the tipping point with MC yearly maintenance fees, given the alternatives.

    Regards.

    Mike

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    What do comparable CAM softwares charge for maintenance? I'm paying $2050 for Edgecam Prod. milling and turning w/solids, that's 3D w/4th wrapping & HSM toolpaths

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    $990 for Lathe Entry Level + Mill (not Mill 3D)

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    My boss says we pay almost $18000 per year for 5 licenses for NX.

    Speaking of which it's about time I made another phone call for some "simple" fix to their tech support.

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    For reference we pay $4200 year for 2 seats of GibbsCam (3D Systems) 5 axis mill, production turn, edm and post support.

    3D Systems policy is 2 years of maintenance to get current if you lapse.

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    Quote Originally Posted by Mud View Post
    What do comparable CAM softwares charge for maintenance? I'm paying $2050 for Edgecam Prod. milling and turning w/solids, that's 3D w/4th wrapping & HSM toolpaths
    NX CAD/CAM Bundle, Node Locked + 5 Axis License is about $4k a year.

    About the same as what I was paying for SolidWorks maintenance + the lower level package of HSM Works, back when it was broken out into 2 tiers.

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    2900 a year for mill level 3 with solids pro drill and lathe. It was around 2200 last year. For reference are working is 3k and are solid works is 1500 a year. Two seats of fusion at 310 a year. Because of the price increase and constant crashing of mastercam 2019 with solid works installed on same box it was a relatively easy decision to drop maintenance. Fusion giving hsm in solid works away didn't hurt either.
    It all starts to really add up. Pretty much every customer we have used solid works so keeping that current is a must. They don't care what we cut with as long as parts are good. We bought worknc because a second seat of 3axis mastercam and it where both the pretty much the same price.

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    I paid the exact amount this year as last year. But if I wanted to buy any new seats, or add one it was higher.

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    Got the same email about the price increase.

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    Quote Originally Posted by Mtndew View Post
    I know for a fact that our maintenance for Mastercam is nowhere near 5k, and we have the Multiaxis package with Lathe.
    I didn't mean to say it was $5K+ PER SEAT. I meant that overall as a cost to the company, it may be that expensive especially when you may have 5-10 seats running. My education package is over $1500/yr for maintenance on multiaxis/3d/lathe MC

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    Quote Originally Posted by metalmadness View Post
    I didn't mean to say it was $5K+ PER SEAT. I meant that overall as a cost to the company, it may be that expensive especially when you may have 5-10 seats running. My education package is over $1500/yr for maintenance on multiaxis/3d/lathe MC

    My mistake, I misunderstood ya.

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    I have 5 seats of Mastercam 2018 mill, mill 3d, lathe multi axis multi spindle, and wire EDM. I got all my guys trained [10 employees] and after 1 year didn't buy the maintenance any more. It does everything I'm going to need for the next several years. I did the same thing before updating (froze it at level 8 for several years). I don't see what value the maintenance gives you, so I choose not to buy it.

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    Quote Originally Posted by RJT View Post
    I have 5 seats of Mastercam 2018 mill, mill 3d, lathe multi axis multi spindle, and wire EDM. I got all my guys trained [10 employees] and after 1 year didn't buy the maintenance any more. It does everything I'm going to need for the next several years. I did the same thing before updating (froze it at level 8 for several years). I don't see what value the maintenance gives you, so I choose not to buy it.
    It gives you the security of "free" upgrades to the newest version.
    Let's say that next year's software comes out with a toolpath that reduces your cycle times immensely..you'd be losing money.
    But if you want that new version then you'd have to pay full price for all 5 seats, and that's a lot of dough.

    Regardless, I know a lot of people on both sides, some on maintenance, and some not. All are happy.


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