I've been programming for my shop now for a year and about 2 months back we had training from the re-seller. he came out for 2 days. I gained a lot of knowledge with this training but he told me to continue to reach out to support with ANY questions. Fast forward 2 months and i occasionally contact support. sometimes once a week if i get stuck. sometimes less sometimes more.
now last time I contacted support they took 2 days to get back with me (usually very quick response time). then the tech support manager suggested online style training through them. now as far as my programming abilities go, id like to think i can program anything but occasionally struggle, hence "support" calls. i do reach out to them regularly because thats what i was told upon the last training course.
im kind of insulted at the suggestion and me still being newer in this position i dont want to look like i dont know what im doing but basically my question is.. is this normal of a reseller to do? i know thats where they make a lot of money. does it make me look bad as a programmer for them to mention training after just 2 month of them being here? im open to any and all thoughts.
now last time I contacted support they took 2 days to get back with me (usually very quick response time). then the tech support manager suggested online style training through them. now as far as my programming abilities go, id like to think i can program anything but occasionally struggle, hence "support" calls. i do reach out to them regularly because thats what i was told upon the last training course.
im kind of insulted at the suggestion and me still being newer in this position i dont want to look like i dont know what im doing but basically my question is.. is this normal of a reseller to do? i know thats where they make a lot of money. does it make me look bad as a programmer for them to mention training after just 2 month of them being here? im open to any and all thoughts.