serious autodesk inventor problem. Hope you are monitoring

conceptdevelopers · Apr 25, 2018

We use Inventor for our 3D modeling. We have 1 seat of professional and 1 of LT which we pay handsomely for, $3600.00 a year. We have paid for it for years, started back in the days of perpetual licenses and paid out the nose for a product you took away, perpetual license. Our contract renewal is not due till the end of May. 2 days ago our access to the software was shut off. All the calls to our reseller, ECAD, have been to no avail. Our business has been ground to a halt. We do AOG service for a major airline and I can't model a damn thing, which means we can't make anything that needs a CNC and we can't make money. We are losing money every hour we are not reconnected. We have been blown off. Each hour this goes on makes solidworks look more attractive. I hope someone from autodesk monitors this forum. My name is Steve and PM me for my phone # if you want to fix this problem

Kaszub · Apr 25, 2018

Is there a reason you can’t call them yourself? I would be calling every fricking number if I was in your shoes...ohhh and the grass isn’t always greener at the solidfarm

DavidScott · Apr 25, 2018

Try the Autodesk forum for Inventor, the one for Fusion 360 is the best way to get an answer for that software.

conceptdevelopers · Apr 25, 2018

Kaszub said:
Is there a reason you can’t call them yourself? I would be calling every fricking number if I was in your shoes...ohhh and the grass isn’t always greener at the solidfarm

Try and find a number for autodesk. When you do let me know what it is. Don't you think I looked for it before I went to this extent? Go have another beer

Kaszub · Apr 25, 2018

Check your private message, and good luck.

Kaszub · Apr 25, 2018

Phone Support for Subscribers and Maintenance Customers | Account Management | Autodesk Knowledge Network

wheelieking71 · Apr 25, 2018

Perfect example of why I will NEVER EVER subscribe!!!!!!!!!!

wheelieking71 · Apr 25, 2018

Kaszub said:
Phone Support for Subscribers and Maintenance Customers | Account Management | Autodesk Knowledge Network

Schedule a call?! You are kidding right?! That is pathetic.

Good luck Steve. Autodesk support is just as I said. Pathetic.

What I find funny is: if you do get a hold of somebody, and complain, they will laugh with you because even they know how pathetic the support is.
But, they are doing their job as they have been told to do.

Your situation could literally put you out of business (pissed of customers, lost contracts).
Autodesk really doesn't give a fuck, as long as they get their money, and don't have to spend any time maintaining your maintenance, they are happy.
This is the reason they cut a slew of employees loose recently.

jeffj · Apr 26, 2018

Autodesk had (and evidently still has) some issues with licensing over the last couple months - CAD Nausem reported on it regarding AutoCAD, but I would not be surprised if Inventor was affected as well.
Autodesk remotely killswitches AutoCAD licenses - again - cad nauseam

Mtndew · Apr 26, 2018

Would contacting the BBB do anything?

triumph406 · Apr 26, 2018

Autodesk confirms its own unconscionable conduct - cad nauseam

conceptdevelopers · Apr 27, 2018

Well 2½ days later It got turned back on. I'm just speechless over the complete lack of care for a customer over a problem THEY caused. They pretty much have you by the short hairs though. We have 10 years of solid models, thousands of different airline parts. If we switched to another software we would have to export these in step or another similar form and would loose the ability to alter old models other add and subtract from the whole. Pisses me off :angry:

Kaszub · Apr 27, 2018

conceptdevelopers said:
Well 2½ days later It got turned back on. I'm just speechless over the complete lack of care for a customer over a problem THEY caused. They pretty much have you by the short hairs though. We have 10 years of solid models, thousands of different airline parts. If we switched to another software we would have to export these in step or another similar form and would loose the ability to alter old models other add and subtract from the whole. Pisses me off

Were you able get to them with a phone call, or it was a miracle and it got fixed all by itself?

Mtndew · Apr 27, 2018

conceptdevelopers said:
If we switched to another software we would have to export these in step or another similar form and would loose the ability to alter old models

What makes you say that? I can alter stp files in Mastercam pretty easily. And I would imagine Solidworks would be able to handle this without issue. Although I've never used Solidworks.

DavidScott · Apr 27, 2018

For Fusion 360 I learned real fast to contact them through the forums. If I called and talked to someone the answers were very vague, to the point of uselessness, and if I had to wait for a call back it could take days. Answers on the Forums were detailed, to the point, and usually within 2 hours.

mhajicek · Apr 27, 2018

conceptdevelopers said:
Well 2½ days later It got turned back on. I'm just speechless over the complete lack of care for a customer over a problem THEY caused. They pretty much have you by the short hairs though. We have 10 years of solid models, thousands of different airline parts. If we switched to another software we would have to export these in step or another similar form and would loose the ability to alter old models other add and subtract from the whole. Pisses me off

The longer you wait the worse the problem will be. Start switching over now.

Solidworks and Mastercam can both modify dumb-solids, and I'm sure many others can just as well. Yes you'll have some limitations, but nothing worse than not having access to your software! It looks like Autodesk has done this twice so far this year, and vehemently promised after the first time that it wouldn't happen again. This is a fundamental flaw with the subscription model; it WILL happen again. It's your choice whether to accept it or not.

Another thing that amazed me looking at cadnauseam.com was the list of DOZENS of discontinued products. I would NOT feel the least bit secure betting my business on an Autodesk product.

adamm · Apr 27, 2018

conceptdevelopers said:
Well 2½ days later It got turned back on. I'm just speechless over the complete lack of care for a customer over a problem THEY caused. They pretty much have you by the short hairs though. We have 10 years of solid models, thousands of different airline parts. If we switched to another software we would have to export these in step or another similar form and would loose the ability to alter old models other add and subtract from the whole. Pisses me off

Solidworks added the ability to use native third party files into Solidworks assemblies. That might ease the transition to a degree as you wouldn't need to convert anything to use your old files. Depending how complicated your individual parts are, when changes need to be made, it may be just as quick to model the part from scratch natively in Solidworks as opposed to importing and modifying the old file.

Kaszub · Apr 27, 2018

mhajicek said:
The longer you wait the worse the problem will be. Start switching over now.

Solidworks and Mastercam can both modify dumb-solids, and I'm sure many others can just as well. Yes you'll have some limitations, but nothing worse than not having access to your software! It looks like Autodesk has done this twice so far this year, and vehemently promised after the first time that it wouldn't happen again. This is a fundamental flaw with the subscription model; it WILL happen again. It's your choice whether to accept it or not.

Another thing that amazed me looking at cadnauseam.com was the list of DOZENS of discontinued products. I would NOT feel the least bit secure betting my business on an Autodesk product.

OK this is funny.....it is Autofuck after their decision

Dog pees on electric fence - YouTube

conceptdevelopers · Apr 30, 2018

hollering art the reseller eventually got it fixed

conceptdevelopers · Apr 30, 2018

You don't have access to anything in the browser window except the entire step solid. You can see the breakdown on how it was made to make changes to a single step. I.E you can't move a hole. you have to fill it and re-extrude it ( referring to mtndews comment, forgot to add the quote)

serious autodesk inventor problem. Hope you are monitoring

Cast Iron

Hot Rolled

Diamond

Cast Iron

Hot Rolled

Hot Rolled

Diamond

Diamond

Aluminum

Diamond

Diamond

Cast Iron

Hot Rolled

Diamond

Diamond

Diamond

Cast Iron

Hot Rolled

Cast Iron

Cast Iron

Similar threads