JHarrelson
Plastic
- Joined
- Apr 27, 2011
- Location
- Denver
I have admired Hurco in recent years as they have truly offered great solutions to manufacturing problems. So when my 2000 Lagun VMC3516 finally had too many problems, I sold it and started shopping for a new Hurco. The local Hurco dealer offered me a 2010 VM20 that had just come in on trade at a fair price so I bought it.
Was this a huge mistake? Is Hurco really this unreliable?
To keep this short, I'll simply list this machine's problems chronologically;
1) First day of use, the machine shut down unexpectedly when I pressed a button.
2) Second day of use, same problem three more times pressing different feature buttons.
3) Repairman came out and updated the software to version 9 of the winmax
4) Next day, the control froze when editing one line of code.
5) Repairman had never seen this problem and had no solution.
6) The next month of use, control froze upon any editing of code, even changing one character.
7) Into second month (last week), the Draw function locked up the control and forced a memory dump and log. After trying to "draw" several simple programs, the machine repeated the same errors and forced shut down.
8) Repairman had never seen this problem either, loaded the logs and sent them to Hurco for review. He then downgraded my software back to the old version and shrugged his shoulders.
9) The very next time I tried to use the machine, the touch screen no longer worked.
10) Today, I'm sitting here scratching my head. I've owned this machine for around 2 months and I have not once been able to access any of the "amazing" control features advertised by Hurco. I have never used conversational as the machine locks up on that screen. I have never edited a single program with success. I cannot draw anything to verify the tool paths. And now I cannot even use the touch screen. When an alert pops up on the screen, it is dismissed by pressing "ok". Now that the touchscreen doesn't work, I simply have layer upon layer of alerts hiding every single screen.
WHY DID I BUY A HURCO?
And why can't they fix these problems?
Does anyone have any helpful information or tips?
Yes, I realize now that I should have bought the DMG Mori or Matsuura.
Was this a huge mistake? Is Hurco really this unreliable?
To keep this short, I'll simply list this machine's problems chronologically;
1) First day of use, the machine shut down unexpectedly when I pressed a button.
2) Second day of use, same problem three more times pressing different feature buttons.
3) Repairman came out and updated the software to version 9 of the winmax
4) Next day, the control froze when editing one line of code.
5) Repairman had never seen this problem and had no solution.
6) The next month of use, control froze upon any editing of code, even changing one character.
7) Into second month (last week), the Draw function locked up the control and forced a memory dump and log. After trying to "draw" several simple programs, the machine repeated the same errors and forced shut down.
8) Repairman had never seen this problem either, loaded the logs and sent them to Hurco for review. He then downgraded my software back to the old version and shrugged his shoulders.
9) The very next time I tried to use the machine, the touch screen no longer worked.
10) Today, I'm sitting here scratching my head. I've owned this machine for around 2 months and I have not once been able to access any of the "amazing" control features advertised by Hurco. I have never used conversational as the machine locks up on that screen. I have never edited a single program with success. I cannot draw anything to verify the tool paths. And now I cannot even use the touch screen. When an alert pops up on the screen, it is dismissed by pressing "ok". Now that the touchscreen doesn't work, I simply have layer upon layer of alerts hiding every single screen.
WHY DID I BUY A HURCO?
And why can't they fix these problems?
Does anyone have any helpful information or tips?
Yes, I realize now that I should have bought the DMG Mori or Matsuura.