From what I can see here, Mazak service isn’t that good. Awea (Yama Seiki) service is good but there us a lack of precision in their machine. I personnally own one. Matsuura is good. We do not ear a lot about Makino. In my area, DMG Mori seems to grow a lot. Many companies I know bought this brand in the last 2 years.
Is French your first language vs. English ? (just out of interest).
It's a real problem to figure out if a machine / line is good or serves your purposes or not.
Some people have a literal "Vendetta" against DMG Mori ~ I (personally) do not.
Triad (locally) seem to do absolutely the best they can, but they don't have complete control over other sides of the DMG Mori Empire. So "They" have to navigate accordingly.
The local sales people (to me) are very good in that they try to steer customers away from machines that they themselves have had trouble with (in the recent to more distant past).
I.e. they don't want the hassle either. (smart.).
In "sentiment" their basic principal is to help you grow your company and in essence be long term business partners vs. short term sales. ~ "In theory".
@electrobill I understand why you would want to set a boundary with DMG Mori sales people as they are very good at what they do.
A lot of people that actually go to the Pfronten factory in Germany get swept up into the clouds by the tech-ambience and pretty much ready to sign on the dotted line and much else besides.
So far the DMU 50 3rd gen seems to be going well with folks that bought them. (as you know DMU 65 monoblock / production line is separate and distinct from the DMU 50 3rd gen production line . ).
I understand the "Problem" that locally it's possible that DMG Mori (due to a small and skilled sales team) has been able to sell the sh*t out of various machines. Some of these machines (in certain instances) may have a more Mori Seiki / Dr. Mori origin vs a DMG "Origin" [not quite "going there.". In some sense it's Dr. Mori's "Show". [Slightly off topic perhaps.].
2 years you say... DMG Mori growing locally.
That's a bit of a conundrum, as those models may be in the hands of those that may not be that experienced with new/ different controls + particular versions of a machine + different configurations; EVEN if you get to meet some of the other users / shops in your area. On the other hand, it may be there's a very experienced 5 axis guy in your area that bought a DMG Mori DMU 65 mb that's doing really well - BUT may be reluctant to share his or her experiences as he or she may perceive you as direct competition.
Again sales people hold the keys to who they want to arrange local shop floor visits with.
I have to admit it is a tricky one and can be a bit of mine field.
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The one advantage of some of the Japanese builders is that they basically build the same machine for much longer periods of time,
much more conservative.
I'm not shilling for Makino or DMG Mori etc. but one thing that is good about Makino is that they have been building their best machines for a long time with incremental improvements - so you know what you are getting and their price structure is very steady.
In other words as a business owner you can more easily plan how to scale and expand as they are not going to change the price structure on you in the future.
In my experience the good / top drawer Japanese builders (and middle of the pack) are more transparent about precisions accuracies and capabilities of the machine.
Depending on what you want Matsuura MX 520 or MX 850 might be in the same-ish working volume (Fanuc + Matsuura layer Obvi. + recent changes with Camplete). + Hermle* is a possibility too.
OKK might be worth a look also for more specialized machines esp. turbine blades and other tricky aerospace parts. but not Heidenhain. - Fanuc.
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* Not shilling for Hermle either but seems they have been pretty much building the same machine(s) for a very long time so in essence very predictable especially if you are into HEIDENHAIN + need very good tech support.
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Again, it is a "Tricky" one / "I get it", and the risks are disproportionately in favor of the MTBs (Machine tool builders).
Maybe "No news is good news " Re: DMU 65mb ?