How much bugs and faults should you accept on a brand new machine (Haas)? - Page 2
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  1. #21
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    Quote Originally Posted by cameraman View Post


    Nerdly of NERDLY "fame" had Z axis free fall plunge. (Trashing his knuckle trunnion unit.).

    Eventually HAAS did replace the machine, but seems the replacement machine is not as accurate as the original "Unicorn" machine (the machines are graded). Nerdly was kinda "Miffed" about that as the dealer/ HFO can't close the gap on that.

    Nerdly states that HAAS admitted it was a software glitch / problem.

    However things being such as they are "Peeps" just throw rotten cabbage and tomatoes at Nerdly trying to make out that "HE" is the one that haas the problem.

    @Tjugo7
    If the control was not updated and had not received various firm ware and OS upgrades and fixes it could be that your control has an "Older bug".
    There have been in total five service calls. At the second visit the software was upgraded, at the third visit downgraded and at the fourth visit upgraded again. Different versions every time, now it runs on the fourth version of software. They clearly have software problems.

    /Staffan

  2. #22
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    Beta-testing machine control software on users does not sound like a good idea to me.

  3. #23
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    Sounds worse than Path Pilot. At least Tormach is open and transparent about bugs and provides easy updates.

    This isn't the first report of bugs with the Nexgen controller.

  4. #24
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    Thanks for your responses, I wanted some opinions on what claims can be considered fair in my situation.

    I have claimed that Haas replaces my machine with a new fully functional one OR that they fix ALL issues and prolong the warranty.
    They have responded that they will replace the spindle and prolong the warranty for parts only with one year. Regarding software issues and bugs they say this is how machines are, you have to accept it.
    Percent level on this errand is CEO Haas Europe, my point of contact is local HFO CEO.

    In my opinion parts only warranty is questionable. How about software issues? If software causes a crash is that covered? Also with the NGC control what you can do yourself without a service key is limited. I value my time, etc. etc.

    Regarding software bugs NON of my other machines, present or previous has had them, including older Haas machines. So why do I need to accept them now on a brand new machine?

    Guess I have to contact a lawyer tomorrow and see what kind of process I'm facing if i persists...

    /Staffan

  5. #25
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    Quote Originally Posted by Tjugo7 View Post
    Guess I have to contact a lawyer tomorrow and see what kind of process I'm facing if i persists...

    /Staffan
    Let us know how that goes, but confirm with your lawyer what's acceptable to say online. Some things might be best held back until a resolution is reached.

  6. #26
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    Quote Originally Posted by Tjugo7 View Post
    Thanks for your responses, I wanted some opinions on what claims can be considered fair in my situation.

    I have claimed that Haas replaces my machine with a new fully functional one OR that they fix ALL issues and prolong the warranty.
    They have responded that they will replace the spindle and prolong the warranty for parts only with one year. Regarding software issues and bugs they say this is how machines are, you have to accept it.
    Percent level on this errand is CEO Haas Europe, my point of contact is local HFO CEO.

    In my opinion parts only warranty is questionable. How about software issues? If software causes a crash is that covered? Also with the NGC control what you can do yourself without a service key is limited. I value my time, etc. etc.

    Regarding software bugs NON of my other machines, present or previous has had them, including older Haas machines. So why do I need to accept them now on a brand new machine?

    Guess I have to contact a lawyer tomorrow and see what kind of process I'm facing if i persists...

    /Staffan
    Software bugs are not acceptable, so what if they give you a spindle, what if a bug takes that one out too! I would be making a lot of noise. Can you record conversations with the HFO? Keep track of the time invested in this and if they are fool enough to take this to court they can pay you for your time as well as replacing the machine

  7. #27
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    You might as well have to forget about the HFO...................I'd call Oxnard.........................

  8. #28
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    I wish you the best with your situation. That would be one of my worst nightmares. You purchased something that was supposed to help you and make your life better and ended up with the opposite. Brother has a dealer in Sweden. Have you ever checked them out?

    Hem - Bromi Gruppen

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  10. #29
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    Quote Originally Posted by 316head View Post
    Beta-testing machine control software on users does not sound like a good idea to me.
    Unfortunately, Haas did EXACTLY that with the NGC.

    Even more unfortunate: We have allowed them to get away with it!!!

    When compared to the classic control, the NGC is an absolute piece of garbage, written by people who should have remained at Google where they cannot cause any body injury!
    Having seen some software release docs, the entire coding team should have been fired on the spot along with some executives, and perhaps Gene should have had
    a piece of his tail clipped by some legal entity.

    Seriously, I have 2 NGC machines here.
    They do work, but have had to wipe spit off of the screen a few times.

    As to the OP, some minor cosmetic issues are OK but nothing else that limits the function of the equipment.

    That 30 - 60 - 10% payment deal sounds fucked up too BTW.

  11. #30
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    Quote Originally Posted by BROTHERFRANK View Post
    I wish you the best with your situation. That would be one of my worst nightmares. You purchased something that was supposed to help you and make your life better and ended up with the opposite. Brother has a dealer in Sweden. Have you ever checked them out?

    Hem - Bromi Gruppen
    Actually I have, Brother is quite expensive in Sweden, and the local techs says that the it wont strip down in height so I can get it in the elevator. But in retrospect with all the work and money this has consumed I could probably have thorn down the wall and had a crane lift it in...

    /Staffan

  12. #31
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    Quote Originally Posted by Tjugo7 View Post
    Actually I have, Brother is quite expensive in Sweden, and the local techs says that the it wont strip down in height so I can get it in the elevator. But in retrospect with all the work and money this has consumed I could probably have thorn down the wall and had a crane lift it in...

    /Staffan
    I think the machine can fit under 83-84" (2110 mm). If you have a large enough window, the crane can work too. We had a client move one into the 4th floor in downtown Seattle. It was quite a sight to see. Hope you get things worked out quickly.


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