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That machine is kind of rare, so you might have a hard time finding someone with experience with it. Can you explain more about the problems you are having? We have a Tsugami horizontal machining center with a double stack tool changer, so maybe it's similar?
So, on ours there are two chains of tools. 1-32 are on the bottom chain, and 33-64 are on the top chain. The tool changer takes tools from the bottom one. To get a tool from the top, there is a shuttle that moves the tool you want from the top chain down to the bottom chain. It only puts it into position 6 of the bottom chain. Then the bottom chain rotates to put the tool now in position 6 into the spindle. This lines up position 11 with the shuttle, which can now move back up to the top chain. It's a little complicated to explain. Basically, we just have to remember that you never load a tool into position 6 or position 11 because those are used for transferring between the two levels.
We just load the tools into either chain and call them in MDI or Auto mode normally- as if they were all on the same chain. We don't have to do anything special for the upper tools. There are M-codes to do different movements of the tool changer and magazine individually, but those are only used for maintenance.
I hope this is helpful. Again, I don't know how similar our machines are. Post a picture of yours if you're still stuck.
Input tool# soft key door to orientate needs to be in handle mode.
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