Panza
Stainless
- Joined
- Oct 23, 2005
- Location
- Lillehammer, Norway
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I have had issues with the Service from DMG Mori Sweden from day one. Hence no updates.
They don't even keep written agreements.
Very disappointed with the whole deal.
Machine is ok but with the service or lack of that one can't help but wish one had bought something else (Mazak).
Just a warning for others in Scandinavia who considers buying from DMG: If you really want an NLX or something, get a used one and find a service-company that actually knows what service means.
I have one client in Taiwan that has two huge factories full of DMG and has stopped ordering due to the service and delays.
CNC Machining | ALLJACK - CNC Contract Manufacturing
Well... your client bought a bunch of MillTap 700s. Probably the biggest CNC fiasco to hit the industry in the last decade. Those machines never worked right, and DMG Mori sweet talked every major BT30 shop from Apple on down to buy them by the boatload when they came out. They never worked right for anyone.
So bad that my local DMG office was emailing offers to sell new ones for $60k (half the list price). Sub 1000 hour ones are hitting the used sales fliers for $25k, with actual prices being more like $20k.
Unmitigated fucking fiasco.
Panza, Where was your NLX made? are they shipping those from the US plant or do they have a plant in Europe making that model as well?
I agree with this 100%. It's bad when Haas puts out a better 5X than DMG. Heck, They have about 40 DMU 60's and 100's and only half of them stay running. My point though was DMG trying to service their own machines is not working out for them right now. I see the only solution to their problem is to put sales and service back into a proper machine tool dealer that is setup to handle application and service.
Bejesus. I always thought DMG Mori's atrocious service reputation was limited to the US market.
Buying 40 very high-end machine tools and having 50% of them just not work is a good way to bankrupt a business. How is your pal dealing with that?
Bejesus. I always thought DMG Mori's atrocious service reputation was limited to the US market.
Buying 40 very high-end machine tools and having 50% of them just not work is a good way to bankrupt a business. How is your pal dealing with that?
Well... your client bought a bunch of MillTap 700s. Probably the biggest CNC fiasco to hit the industry in the last decade. Those machines never worked right, and DMG Mori sweet talked every major BT30 shop from Apple on down to buy them by the boatload when they came out. They never worked right for anyone.
So bad that my local DMG office was emailing offers to sell new ones for $60k (half the list price). Sub 1000 hour ones are hitting the used sales fliers for $25k, with actual prices being more like $20k.
Unmitigated fucking fiasco.
And I have 17 of them...................
What exactly were the issues?
I have had issues with the Service from DMG Mori Sweden from day one. Hence no updates.
They don't even keep written agreements.
Very disappointed with the whole deal.
Machine is ok but with the service or lack of that one can't help but wish one had bought something else (Mazak).
Just a warning for others in Scandinavia who considers buying from DMG: If you really want an NLX or something, get a used one and find a service-company that actually knows what service means.
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