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  1. #21
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    We recently bought a machine from well known Builder A.

    We simultaneously bought a completely different type of machine from equally well known Builder B.

    Sales rep for Builder A catches wind of our other purchase and asks why we didn't go with Builder A for the other machine.

    I told him that they don't even make a machine in that size and style.

    He responded by asking whether I really needed that machine.

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  3. #22
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    Quote Originally Posted by Orange Vise View Post
    We recently bought a machine from well known Builder A.

    We simultaneously bought a completely different type of machine from equally well known Builder B.

    Sales rep for Builder A catches wind of our other purchase and asks why we didn't go with Builder A for the other machine.

    I told him that they don't even make a machine in that size and style.

    He responded by asking whether I really needed that machine.
    Do what we do, have the salesman sign a non disclosure for what's being looked at to buy and the entire process/transaction.

    Salesman a will harbor that butt hurt for years to come for not buying from him..




    Sent from my Pixel 3 using Tapatalk

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  5. #23
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    I'm a big believer that good salesmen just facilitate information about their product and process your order when you're ready. If they have to talk down the competition, or "convince" you that their stuff is better, their stuff probably isn't worth your time. Too many salesmen get in their own way of making sales IMO.

    Imagine if with every part we made and passed off to the boss, we chose to explain how the other guys parts were junk, and our parts were so much better than they even needed them to be....

    That's a beef I have with other machinists anyway, when the print calls for +/-.005, but the'll spend all day chasing tenths because it's "better" and it makes them a "real machinist."

  6. #24
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    Quote Originally Posted by M.B. Naegle View Post
    I'm a big believer that good salesmen just facilitate information about their product and process your order when you're ready. If they have to talk down the competition, or "convince" you that their stuff is better, their stuff probably isn't worth your time. Too many salesmen get in their own way of making sales IMO.

    Imagine if with every part we made and passed off to the boss, we chose to explain how the other guys parts were junk, and our parts were so much better than they even needed them to be....

    That's a beef I have with other machinists anyway, when the print calls for +/-.005, but the'll spend all day chasing tenths because it's "better" and it makes them a "real machinist."
    +1

    I'm a great believer in "Soft" sell.

    If you have to apply pressure as a sales person it's really important to remove that pressure and give the client time and space to make their own decisions.

    More an emphasis on "Product discovery" than trashing other firms ? *

    But "Old school" is about "closing the deal" [That culture still exists.].

    __________________________________________________ __________________________________


    * Rarely do I burden sales people with alternative choices from other manufacturers / MTBs... Really confuses things. Unless it's a big multi million $ bid/ contract where some sort of competitive leverage might be warranted ? But not so much for smaller purchases.

    ** Similarly I don't burden sales people with NDA's either … That's too much responsibility to place on a sales person. [If you have sensitive information then perhaps it should not be shared. NDA's are very weak IMO/IME. ].

  7. #25
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    Quote Originally Posted by Orange Vise View Post
    We recently bought a machine from well known Builder A.

    We simultaneously bought a completely different type of machine from equally well known Builder B.

    Sales rep for Builder A catches wind of our other purchase and asks why we didn't go with Builder A for the other machine.

    I told him that they don't even make a machine in that size and style.

    He responded by asking whether I really needed that machine.
    Funny. You know that most vise reps I talk to ask me what made me buy your vises in a negative way. I'm always a bit surprised that they hardly know any of the features of their competition or even pricing.

    In the year 2019 it is amazing that every company doesn't have *actual* prices plastered all over the place, and a sales team that primarily exists to provide technical assistance. It often feels like things are intentionally obfuscated to protect all of the middle men who need a cut.
    This just makes me mad. I avoid all that if I can and try to do business with companies that I just click what I want and order it within a few mins. No stupid phones calls about pricing and ordering.

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  9. #26
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    Quote Originally Posted by Lazyman View Post
    Funny. You know that most vise reps I talk to ask me what made me buy your vises in a negative way. I'm always a bit surprised that they hardly know any of the features of their competition or even pricing.



    This just makes me mad. I avoid all that if I can and try to do business with companies that I just click what I want and order it within a few mins. No stupid phones calls about pricing and ordering.
    Waiting for quotes drives me mad!

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    Quote Originally Posted by as9100d View Post
    Do what we do, have the salesman sign a non disclosure for what's being looked at to buy and the entire process/transaction.

    Salesman a will harbor that butt hurt for years to come for not buying from him..




    Sent from my Pixel 3 using Tapatalk
    I love it. I wont let them in the front or back door. learned years ago Machine tool salesmen and tooling salesmen walk in look around and just tell the next shop who your doing work for, there nothing more than gossip queens and thieves.
    If I want something I call them and get the info I need, they get pretty nasty when they cant come by, and really nasty when I catch them in the shop and boot them out.

  11. #28
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    Quote Originally Posted by Delw View Post
    I love it. I wont let them in the front or back door. learned years ago Machine tool salesmen and tooling salesmen walk in look around and just tell the next shop who your doing work for, there nothing more than gossip queens and thieves.
    If I want something I call them and get the info I need, they get pretty nasty when they cant come by, and really nasty when I catch them in the shop and boot them out.
    Tool reps and machine reps aren't allowed on the shop floor either for what it's worth. That's why I had the conference room built and spent all that money on the nice table.



    Sent from my Pixel 3 using Tapatalk

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  13. #29
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    Quote Originally Posted by Delw View Post
    I love it. I wont let them in the front or back door. learned years ago Machine tool salesmen and tooling salesmen walk in look around and just tell the next shop who your doing work for, there nothing more than gossip queens and thieves.
    If I want something I call them and get the info I need, they get pretty nasty when they cant come by, and really nasty when I catch them in the shop and boot them out.
    What I don't like is the aim is to "Case the joint" to see how far they can be upselling you on something and it's also an opportunity to give the prospect a "hand job" … Like "Ohhh that's so interesting and amazing the work that you are doing here, blah blah blah ", and then crack out the flashy brochures / machine porn for people to look at.

    Best to shelve all of that.

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    Quote Originally Posted by EnderDRM View Post
    Waiting for quotes drives me mad!
    That's another sales tactic...

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    Sales force should inform and guide and follow up. Beyond that arrogance and desperation to meet goals seems to hurt..but does it hurt more than it helps? Would be interesting to see some data

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    We say "there are many good" ...(whatever) "out there." What makes ours unique/improved/better is....(whatever)

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    "Sales rep rubs you the wrong way"............................that's close to 97% of 'em...................They are always your buddy. They laugh at stupid stuff. They try to relate to you by finding vague commonalities. And they are almost always brown nosers. I hate, no I loathe, kiss a$$es.

    'bout 16 years ago, the sales guy that still sticks in my head was sellin Bridgeport VMCs. Best buddy type. Overly patronizing. Workin hard for the sale. Musta thought he had it wrapped up. I bought a Haas instead and a few weeks went by.............ran into him at a trade show and he showed his real colors. He literally was red in the face. He all but called me a dumb mf'r to my face. Dumped on my choice and my business...............huge jerk. I know one bad apple doesn't always mean the rest are rotten.............. but it sure can make you jaded and put a sour taste in your mouth.

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    Well known brand that the salesman said it sold itself. Ask him a question and his answer was buy it and find out. Call him to inquiry about a machine, price he didn't return calls.
    Personally I disliked the guy, but liked the machines, first one we had bought from his boss when he was away.
    Then we needed a 4th axis for a job...I called left a message for what I wanted with a few questions, couple days go by...I called again...now I need the 4th.
    I call and tech answers my questions and nobody is available that can talk price or take an order till I get to the accountant. She made a couple calls got me a good price, sent over paperwork and we had a 4th red labeled in the next day.

    Couple days go by and the salesguy comes walking in, he had gotten my messages and wanted to drop off a brochure telling me how busy he has been. As we walked over to the machine I showed him he was a bit late to the party, 4th was already up and running.

    Watching that smile drain from his face was priceless.

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  22. #35
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    i think this topic comes up every couple months or so, and for good reason. most sales guys are pieces of shit. i've only come across a few good ones, my tooling rep from DGI is an awesome dude and i always defer a sale to him when i have a choice. it pays to not be a douchebag.

  23. #36
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    Quote Originally Posted by SIM View Post
    Well known brand that the salesman said it sold itself. Ask him a question and his answer was buy it and find out. Call him to inquiry about a machine, price he didn't return calls.
    Personally I disliked the guy, but liked the machines, first one we had bought from his boss when he was away.
    Then we needed a 4th axis for a job...I called left a message for what I wanted with a few questions, couple days go by...I called again...now I need the 4th.
    I call and tech answers my questions and nobody is available that can talk price or take an order till I get to the accountant. She made a couple calls got me a good price, sent over paperwork and we had a 4th red labeled in the next day.

    Couple days go by and the salesguy comes walking in, he had gotten my messages and wanted to drop off a brochure telling me how busy he has been. As we walked over to the machine I showed him he was a bit late to the party, 4th was already up and running.

    Watching that smile drain from his face was priceless.
    That's what I call "Pushing it in one end to get it to come out the other".

    let's hope said salesman didn't get the commission on the 4th axis.


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