I'm reading this well past your postings, so it looks like you're on your way to solving the trouble.
Does this turret actually move away from the toolpost base to do its unclamping, so that you see it push out .4' or so? Some newer turrets do the clamp/unclamp internally, and it's not visible. Either way, there should be a sensor that reads "unclamped". You'll be able to see its status on a diagnostic screen. That could confirm is it's unclamped or not. Keep in mind, just because it's unclamped, you might still not be able to rotate it by hand. It depends on the indexing mechanism, which you haven't mentioned. Some old machines use a Geneva mechanism, which you will not be able to move. Others are geartrains driven by a hydraulic or electric motor. Some of these are too hard to move, but others can be moved. Newer turrets tend to be driven by a servo motor, and probably can be moved by hand.
I would definitely call Methods and talk with one of their techs about this procedure. Even if they charge you for the consultation, you'll learn what you need to know waaaaaay faster and with less aggrevation than just turning bolts until you stumble across the solution. Geez, I do this for a living, charging hourly, and even I don't want the job to take longer than necessary.