What are people using? Swiss lathes. - Page 2
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  1. #21
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    Quote Originally Posted by Ox View Post
    Dual:

    Doo you think that this is nation (world?) wide, or maybe just regional issue?
    (for either party actually?)

    FWIW - I wonder about Tornos?
    I have one, but seldom have ever needed anything from them. (It came with LOTS of repair parts)



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    I am Ox and I approve this h'yah post!
    As far as the onsite service techs the ones I speak of are California based as I saw them when I was a clock puncher and and I still know a guy who works at the same place I did over 20 years ago. They still seem to know next to nothing, constantly call the office, and many times, one guy will start a job and another will finish. They struggle all the time and still charge for every minute. As for the bad parts service I speak of the New York office that I contact now. There is only one guy there who knows his job and he is almost impossible to get a hold of. I actually knew an ex tech who was a failed machinist at a place I work, he was a failure as a tech also. He said the techs were paid way under market rate and all the good ones used the freedom of being outside service to network and find another job. Probably been company policy to underpay for decades and that produces poor service.

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  3. #22
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    I'd agree with Dualkit wholeheartedly on the Star service issues... Opposite coast, same issues.

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  5. #23
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    Good to know!


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    I am Ox and I approve this h'yah post!

  6. #24
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    Once again thanks for all the Input everybody


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