Thread: NEW (To me) Deckel FP2 arrives before BREXIT

I know the feeling, I hope you got it cheap at least to compensate the issues you have had. But if that's all the problems you got then it's still not too bad, the replacement head is barely an issue at all, maybe even a positive as you got a "fresher" head instead of an old worn one.

Dear John,

Originally Posted by Jersey John

Sadly I've now more work than I need and as the machine company is in another country (Netherlands) I fear there is little hope of getting compensation! For those in Europe take care buying from SEI Machines (Netherlands).

Did you write to the company to describe the problem and ask for compensation? I would certainly advise this, because if the company is a professional one and a responsible one, then they will try to make up for this mistake. It was not sold to you "used as-is" but with assurances about its condition.

Cheers,
Bruce

Originally Posted by ballen

Dear John,



Did you write to the company to describe the problem and ask for compensation? I would certainly advise this, because if the company is a professional one and a responsible one, then they will try to make up for this mistake. It was not sold to you "used as-is" but with assurances about its condition.

Cheers,
Bruce

Exactly,

I have received compensation for items not sold as pictured from a company that is in Germany (and I am in Greece).
Give it a shot.

BR,
Thanos

Originally Posted by ballen

Dear John,



Did you write to the company to describe the problem and ask for compensation? I would certainly advise this, because if the company is a professional one and a responsible one, then they will try to make up for this mistake. It was not sold to you "used as-is" but with assurances about its condition.

Cheers,
Bruce

I agree with Bruce
I know the company very well and I know him as a straight forward guy
Please keep us posted

Peter

Originally Posted by Peter from Holland

I agree with Bruce
I know the company very well and I know him as a straight forward guy
Please keep us posted

Peter

Hi Peter and Bruce yes I have just sent a very detailed email to SIE Machines and trust he will be conscientious enough to see his errors and honour his trading standards.

I'll keep you informed.

John

Originally Posted by thanvg

Exactly,

I have received compensation for items not sold as pictured from a company that is in Germany (and I am in Greece).
Give it a shot.

BR,
Thanos

Evening Thanos - Thank you for your comments: Points noted.

I have written to the dealer and will keep you informed.

ATB

John

Originally Posted by DennisCA

I know the feeling, I hope you got it cheap at least to compensate the issues you have had. But if that's all the problems you got then it's still not too bad, the replacement head is barely an issue at all, maybe even a positive as you got a "fresher" head instead of an old worn one.

Hi Dennis, thanks for your comments - wish I did get it cheap, if I remember correctly it was twice the price of yours and next to no tooling or accessories (Not that really matters as I had a good collection from my previous machine.

ATB

John

Hi folk

To those that commented about me contacting SIE Machines (namely Bruce, Peter and Thanos) ...

Well I did, Initially by email with the details of issues and assorted pictures.

A response was prompt and I was offered what I feel was satisfactory compensation. I followed up the dealer's email with a phone call to thank him and "clear" the air. Just now waiting for the compensation to hit my account.

Bruce - Thanks for the "push" to do it!
Peter - Thanks for assuring me the dealer was an honest / straight guy to deal with!
Thanos - Thanks for sharing your "Overseas" experience too!

John

PS: Newall DP700 3 Axis DRO system arrived today so I'll be posting a few pictures as the fit progresses.

John
Thanks for posting
I am glad the issue is solved

Peter

Hi John, very happy to hear that the dealer offered you reasonable compensation! Cheers, Bruce