This is an open Letter to Mr. Gilson (ClassicCannons):
Sir, you're not a customer of MicroKinetics. You obtained a used machine from a 3rd party (for $5,600 not $13,000 as you stated in other posts) which we are willing to support but you have to sign up for annual tech support service (only $150). You did, you obtained tech support then demanded a refund which we gave you. The net result is you have spent $0 with us. We were happy to see you go due to your preemptive barrage of insults and threats instead of communicating clearly and professionally about the issues. The only good thing you can do for us is to buy a machine from a competitor. Like they say at some establishments: "No shoes No shirt No service". In technical and engineering communications, you need to have some professionalism or no one will want to do business with you. PS. In reference to you calling my engineer Norm a name, you are out of line. Norm has been an exemplary employee and very professional in his conduct. Norm retired the end of 2012. I, my long time employees and scores of appreciative customers remain grateful for his commendable service.