b2major9th
Cast Iron
- Joined
- Dec 28, 2005
- Location
- Torrance, CA
I don't always order from MSC. But sometimes, they just seem to have something in stock that I need. I generally hate their prices and they always seem to gouge for shipping.
This morning, I was looking for some tooling and wanted to check MSC. Went to log in to my account, and got the message "This account is currently inactive. To reactivate the account, please contact our eCommerce Customer Care team at [email protected] or by phone at 1-800-753-7970 for further assistance." So I emailed them, and they came back with some weasel-worded statement to the effect that "We apologize, as due to the nature of your inquiry, we require more detailed information on your account. Please supply us with your account number, phone number, and/or address so we can process your request. We appreciate your patience and understanding." Obviously, they should be able to look up whatever they need by virtue of my account log in name.
Well, they may appreciate my patience and understanding, but I have run out of both of those items. It is indeed a sad thing that they gobbled up all the independent tool suppliers and run their business the way they do. I am not a high-volume customer, as I just run a small job shop, so I guess they think they can just treat me like shit. Well, I guess it is time for me to part ways with those idiots for good.
Mike
This morning, I was looking for some tooling and wanted to check MSC. Went to log in to my account, and got the message "This account is currently inactive. To reactivate the account, please contact our eCommerce Customer Care team at [email protected] or by phone at 1-800-753-7970 for further assistance." So I emailed them, and they came back with some weasel-worded statement to the effect that "We apologize, as due to the nature of your inquiry, we require more detailed information on your account. Please supply us with your account number, phone number, and/or address so we can process your request. We appreciate your patience and understanding." Obviously, they should be able to look up whatever they need by virtue of my account log in name.
Well, they may appreciate my patience and understanding, but I have run out of both of those items. It is indeed a sad thing that they gobbled up all the independent tool suppliers and run their business the way they do. I am not a high-volume customer, as I just run a small job shop, so I guess they think they can just treat me like shit. Well, I guess it is time for me to part ways with those idiots for good.
Mike